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073: Wes Graham’s Primer on Process Improvement

What do peanut butter, gas gauges, coffee, and flat tires have in common? Leave it to Wes Graham to explain. As an Industrial Engineer and Lean Six Sigma Master Black Belt, he uses clever analogies to assert the value of processes and why, if not properly defined or followed, “Everybody will always follow the path of least resistance.” In this episode, Wes dons his training hat to offer a crash course on Lean and Six Sigma – two process improvement methodologies rooted in customer-centricity and increasing quality and value. Listen as he takes a complex subject and breaks it down using anecdotes and humorous examples that we can all relate to.

Special Guest: Wes Graham, Lean Six Sigma Master Black Belt – Graham Process Consulting

Location:  Atlanta, GA  USA

Show Notes:

  • American Society for Quality (ASQ): an organization that serves as the voice of quality via education, best practices, case studies, and training with membership in 130 countries.
  • The George Group (now owned by Accenture): (NYSE: ACN) “…George Group, a privately held consulting firm specializing in helping companies and governments enhance their performance through strategic process improvements, accelerated innovation and streamlined operations.”

Watch the Video Version of this Interview (COMING SOON!):

 

Related Episodes:

  • Episode 008: The Lean Methodology: What It Is and How to Apply it to Your Small Business
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 021: Improving Quality in Healthcare Operations
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides

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070: Mariela Dabbah’s Building an Alliance Process

“al·li·ance – a union or association formed for mutual benefit.” Mariela Dabbah says every leader should have 10-15 strong alliances to assist in career navigation and professional development. As a leadership and career development expert, she has built an entire movement around this principle. In this episode, she describes the 5-stage process her company, Red Shoe Movement, implements to empower and steer upward-bound women within large organizations toward success. Learn how the pillars of mutual mentoring and self-leadership can take your relationships beyond networking and yield more fruitful results.

Special Guest: Mariela Dabbah, Founder & CEO – Red Shoe Movement

Location:  New York City, NY  USA

Show Notes:

Watch the Video Version of this Interview (COMING SOON!):

 

Related Episodes:

  • Episode 009: Business Coaching vs. Consulting: 9 Tips for Choosing the Right Type of Guidance with Latarsha Horne
  • Episode 013: The Process of Networking with Corey Moore
  • Episode 035: Positioning Front Line Leadership for Success
  • Episode 050: Sparking Innovation & Sales via Intrapreneurship with Carl E. Reid

 

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066: Diana Wu David’s Pricing Process

As a former Financial Times executive with a background in economics, Diana Wu David knows a thing or two about pricing. The price you charge for your product or service directly reflects its perceived value and is one of the quickest ways to increase profitability. Yet, some find it difficult to raise prices. In this episode, Diana explains her formulaic process for testing pricing strategies that include developing a minimum viable product, segmenting customers, and performing A/B testing.  Breakthrough the psychological factors preventing you from greater profitability.

Special Guest: Diana Wu David, Founder & CEO – Sarana Labs

Location:  Hong Kong

Show Notes:

Diana’s TEDx Talk – The Difference Between Running and Running Free:

Watch the Video Version of this Interview:

Related Episodes:

  • Episode 033: Pricing for Profit with John Ray
  • Episode 032: Running Your Business by the Numbers with Charles H. Green
  • Episode 040: Lowering Overhead & Increasing Revenue with Forrest Tuff

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062: The One Thing You Need to Know About Estate Planning – Deshonda Charles

Estate planning is NOT just for wealthy people. In fact, Estate Planning Attorney Deshonda Charles says, “An estate plan is your strategic plan to preserve and protect your business and assets over your lifetime.” It’s never too late to get one in place and it ensures you don’t leave a burden behind after you die or become unable to operate your business. In this episode, Deshonda not only dispels common myths about estate plans, but she defines the specific people, processes, and tools to help you get an estate plan documented and backed in a court of law. With her down-to-earth approach, she removes the stigma and fear of estate planning, making it accessible to business owners and families alike.

Special Guest: Deshonda Charles, Esq., President & CEO – The Tackett Firm, PLLC

Location:  Houston, TX  USA

Show Notes:

Related Episodes:

  • Episode 016: Demonstrate, Duplicate & Delegate – Nia Imani’s Formula for Success.
  • Episode 014: Dispelling 4 Common Entrepreneur Myths About Business Growth.
  • Episode 027: I.P. Protection for Business Processes.
  • Episode 061: The One Thing You Need to Know About Exit Planning.

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061: The One Thing You Need to Know About Exit Planning – David Shavzin

Who will take over your business when you’re no longer able to? Your answer to this question is the foundation of your exit plan and EVERY entrepreneur should have one. In this episode, exit and succession planning expert David Shavzin defines what an exit plan is and the people, processes, and tools needed to create and update it. As someone who helps business owners build value around their life’s work, David also candidly talks about the sensitivities of and multiple ways to transition ownership. Learn why business infrastructure is key to proving value to potential buyers.

Special Guest:  David Shavzin, Founder & CEO – Shavzin & Associates, Inc.

Location: Atlanta, GA  USA

Show Notes:

Related Episodes:

  • Episode 006: How Can I Implement Business Infrastructure in My Company?
  • Episode 016: Demonstrate, Duplicate, Delegate – Nia Imani’s Formula for Success
  • Episode 024: Driving Faster with Business Infrastructure
  • Episode 034: Developing a Business Strategy for Sustainable Growth

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058: The One Thing You Need to Know About Data Privacy – Jodi Daniels

Are you someone I can trust? Jodi Daniels says the answer to this question determines whether potential customers will do business with you. As a data privacy expert, she keeps her finger on the pulse of privacy policies that affect every sized business. In this episode, Jodi details the business infrastructure required to support a strong data privacy strategy. Find out why she says your company needs to comply with GDPR and CCPA legislation even if you aren’t in the business of selling data.

Special Guest: Jodi Daniels, Founder & CEO – Red Clover Advisors

Location: Atlanta, GA  USA

Show Notes:

  • 8 Steps to CCPA Compliance – download Jodi’s process for FREE
  • Information Commissioner’s Office: the UK’s independent body set up to uphold information rights.
  • Information Association of Privacy Professionals: “The world’s largest and most comprehensive global information privacy community,” that “…brings together the people, tools and global information management practices you need to thrive in today’s rapidly evolving information economy.”
  • Federal Trade Commission: the U.S. federal agency with a unique dual mission to protect consumers and promote competition.
  • National Cybersecurity Awareness Month: a collaborative effort between U.S. government and industry to raise awareness about cybersecurity (held annually in October).
  • StaySafeOnline: an organization powered by the National Cyber Security Alliance with a mission to “educate and empower our global digital society to use the internet safely and securely.
  • Data Security Tools:
    • Dropbox: cloud storage solution
    • Box: cloud storage solution
    • Nord VPN: secure virtual private network for internet access
    • CyberGhost: secure virtual private network for internet access
    • Two-Factor Authentication: set up extra protection for accessing your apps and software with this article.
    • Encrypt your laptop – an article from the Guardian featuring different laptop encryption tools
    • LastPass App: digital password manager
    • AVAST – free anti-virus and scanning software
  • Watch Jodi’s Presentation on Data Privacy at the Small Business Matters Conference:

Related Episodes:

    • Episode 010: Cybersecurity & Small Business – What You Need to Know for Maximum Protection
    • Episode 018: How AI Technology Can Scale Your Business
    • Episode 029: Minimizing Risk with Decision Science

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