what is the difference between a CEO and a COO

093: Supporting People in Charge of Operations with Marvell Allen

With a background in cultural anthropology, certified coaching, and leadership development, Marvell Allen brings a distinct perspective to her C-suite clients. She has a particular knack for helping them eliminate egos and silos as barriers to getting things done. In this episode, Marvell explains how COOs (or anyone in charge of operations) can keep CEOs off the ledge. But, she says, they in turn need support in executing on strategy and keeping the entire supply chain intact. Discover the business infrastructure techniques she says can help.

Special Guest: Marvell Allen, Founder & CEO – Millennium Career Advantage, LLC

Location:  Oakland, CA  USA

Show Notes:

  • COO eForum: “a private and confidential member network featuring: member profiles and contributions, extensive library of business information, calendar chapter meetings, industry forums, chat feature, and private chapter networks.”
  • COO Forum LinkedIn Group: an international LinkedIn group providing support and roundtable discussions for Operating CFOs, General Managers, Divisional Presidents, Operating CIOs, and Executive VPs.
  • Make Operations Your Secret Weapon – Here’s How: an article by 1st Round Review featuring Linda Kozlowski, COO of Etsy.
  • The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations: a book by James Kouzes and Barry Posner. Marvell recommends paying close attention to chapters 3, 4, and 5.  Key principles from the book include:
    • Model the Way
    • Challenge the Process
    • Enable Others to Act
    • Encourage the Heart
  • The Five Dysfunctions of a Team: A Leadership Fable: a book by Patrick Lencioni.
    1. Absence of Trust
    2. Fear of Conflict
    3. Lack of Committment
    4. Avoidance of Accountability
    5. Inattention to Details
  • SBA: the Small Business Administration is an American government program offering funding as well as operational sources to keep small businesses open.
  • SCORE: the Service Corp of Retired Executives is an SBA resource partner offering a combination of live and recorded webinars on a variety of topics to help small businesses start and grow.

Related Episodes:

  • Episode 089: Understanding the Value of COOs with Bill Shepard
  • Episode 091: Debunking COO Myths with Maria Jones
  • Episode 092: Preparing for the Unexpected in Daily Operations with Joseph Powell

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More About Guest, Marvell Allen:
Marvell C. Allen is Owner and Principal of Millennium Career Advantage, LLC, a professional
leadership development and coaching practice, started in 2010.  She is an expert at delivering executive, management, and staff development programs that support organizational objectives. Moreover, she has a solid track record as an organizational development leader for dynamic organizations as they work to resolve complex business issues.

Marvell is known as a key strategic partner for senior executives and cross-functional teams to help achieve business imperatives. Additionally, she is a sought-after facilitator who assists teams and organizations with solving their most challenging issues. Current and past clients include Twitter, LinkedIn, The Bureau of Indian Affairs (U.S. Department of the Interior), Marriott International, Kaiser Permanente, Google, the National Oceanic and Atmospheric Administration, The Federal Reserve Bank of San Francisco, and Genentech, to name a few.

She has a BA degree from UC Berkeley, an MA in Political and Economic Assessment (International Business Asia) from Dominican University of California, and coaching certifications in StrengthsFinder, Leadership/Talent Management, and Career Management Coaching. Marvell is also a Certified Facilitator for The Leadership Challenge.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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092: Preparing for the Unexpected in Daily Operations with Joseph Powell

“Operations is the most important part of doing your business,” says Joseph Powell. As the founder of TenDollarTutors.com and the creator of the ThinkSmart Whiteboard app, he knows firsthand the importance of operational excellence. In this episode, Joseph candidly shares the story of his roller-coaster tech journey and why he decided to step down as CEO of his company and serve as the COO instead. He also provides insights on the business infrastructure necessary to brace for change and stay the course during fast-growth.

Special Guest: Joseph Powell, Founder & COO – TenDollarTutors.com 

Location:  Atlanta, GA  USA

Show Notes:

  • ThinkSmart Whiteboard: download Joseph’s collaborative Windows app for FREE.
  • The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses: a book by Eric Ries.
  • Scribd: gain access to the world’s largest platform for the written word in the form of guides, forms, books, magazines, and more.
  • Inc.: a business magazine featuring advice, tools, and services to help small businesses grow.
  • Entrepreneur: a business magazine featuring stories about entrepreneurship, small business management, and business that provide insight, profiles, and guides for established and aspiring entrepreneurs worldwide.
  • Shark Tank: a reality TV show where entrepreneurs can pitch their products to investors with the hope of securing lucrative business deals that enable them to scale.
  • NY Times: a premier newspaper offering breaking news and award-winning reviews and opinions business, politics, education, travel, books, jobs, education, and more.
  • Quora: an online Q&A platform where members can ask questions and “connect with people who contribute unique insights and quality answers.

Watch Joseph and TenDollarTutors.com in action in this local Atlanta TV feature:

Learn more about the ThinkSmart Whiteboard app:


Related Episodes:

  • Episode 014: Dispelling 4 Common Entrepreneur Myths About Business Growth
  • Episode 089: Understanding the Value of COOs with Bill Shepard
  • Episode 090: Debunking COO Myths with Maria Jones

Like What You Heard? Please Leave a Review on Apple Podcasts

Subscribe for FREE on Your Favorite Podcast Platform

   

More About Guest, Joseph Powell:
Joseph Powell is the Founder & COO of Ten Dollar Tutors – a revolutionary “Uber for tutors” company based in Atlanta, GA.  He is a Computer Information Technology expert and Business Analyst with over eleven years’ experience in Web Development, Database Design, and Application Development. He uses practical computer knowledge with in-depth development on business, internet, and computer applications as well as analyses. Though Joseph has attended both Harvard University and MIT, perhaps his best education has come from the school of hard knocks – lessons learned only through the application of idea-to-implementation of various technologies.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

More About Emcee, Jason Smith:
Jason Smith is the Founder of CIGRIE, LLC – a business development consulting firm specializing in campaign-based business development initiatives for small to medium businesses. He’s also a Senior Consultant with ASLAN Training & Development, helping clients to improve the way their teams sell.  Jason hosts the Sales Synergistics podcast.

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