what is operational excellence

169: Jay Jemal’s Tips for Improving Operations with Blockchain Technology

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We’re excited to bring you a new season of the Business Infrastructure podcast and it’s going to be a game-changer! Kicking things off is Jay Jemal, a Sr. Technologist and the Founder of Blucidy – a revolutionary SaaS company that combines the power of Blockchain, Big Data, and Artificial Intelligence.

If those tech terms sound scary, then you’re in luck because Jay breaks them down in a way that makes sense and is relevant to smaller businesses. Originally from Ethiopia, he’s used to translating complex ideas, concepts, and language.

Over the past 20 years, he’s accumulated an impressive set of technology accomplishments and credentials across various industries, starting with telecommunications. Now, his focus is primarily on federal healthcare. This led to the creation of Blucidy as a social innovation platform designed to foster organizational transparency and accountability for the benefit of humanity.

In this episode, Jay explains what blockchain technology is and debunks the myth that its only for large organizations. He also shares examples of how different industries can use it to collect, manage, and secure the data used to make critical operational and process improvement decisions. Discover how you can apply this game-changing technology to ensure a single source of truth when it comes to managing your company’s data.

 

Special Guest: Jay Jemal, Founder & Sr. Technologist – Blucidy.io

Location: Atlanta, GA  USA

Air Date: October 3, 2021

Resources:

Websites:

  • Blucidy: the official website of Blucidy. “Blucidy combines the power of Blockchain, Big Data, and Artificial Intelligence to create a social innovation smart platform for organization transparency and accountability to build impactful organization ecosystem.”
  • Morgan State University CREAM Lab: Morgan State University is a public historically black research university in Baltimore, Maryland. Their Center for Reverse Engineering and Assured Microelectronics (CREAM) is dedicated to providing the “…electronics industry with knowledge, methodology, solutions, and skilled engineers to help prevent penetration and manipulation of our electronic infrastructure.”
  • Blockchain101.com: an online hub dedicated to creating and curating content, events, and learning materials about blockchain technology.

Software: 

  • SIMBA Chain: a cloud-based, smart-contract-as-a-service (SCaaS) platform that enables secure, direct connections between users and providers to monetize and unlock the hidden value of their physical and digital assets through Smart Contracts and Non-Fungible Tokens (NFTs).  Download their free guide to learn the basics of how blockchain works.
  • Informatica: a cloud-based, AI software that connects, manages and unifies data across any multi-cloud, hybrid system to deliver a single source of truth for all business-critical data.

Articles:

  • Blockchain as a Tool in Humanitarian Action – A Brief Overview of Potential Uses: a white paper written by Anna Bäckman. Download here –>BLOCKCHAIN-webb

Professional Organizations:

  • Opportunity Hub (OHUB): an organization committed to increasing racial equity in the fourth industrial revolution through its early exposure, skills development, job placement, entrepreneurship support, and alternative capital formation programs and technology hubs that are strategically located across America.
  • Collab Capital: an organization committed to investing financial, human, and network capital to effectively support, grow, and sustain Black-owned innovative businesses and ultimately establish a pathway toward economic parity.

Videos:

What is an NFT? Find out in this video from the Wall Street Journal.

Related Episodes: 

  • Episode 010: Cybersecurity & Small Business – What You Need to Know for Maximum Protection with Gary Vause
  • Episode 018: How AI Technology Can Scale Your Small Business with Scott Evans
  • Episode 058: The One Thing You Need to Know About Data Privacy with Jodie Daniels
  • Episode 074: Love Hudson-Maggio’s Data Management Process
  • Episode 160: Leveraging Data and Analytics for Operational Excellence with Michiko Wolcott

 

Subscribe & Review:

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Credits:

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Jodie Maquiran
  • Sponsors: ThinkSmart Whiteboard, CavnessHR

 

More About Guest, Jay Jemal:
Mr. Jay Jemal is a Sr. Technologist with more than 20 years of experience consulting Fortune 100 private companies and critical public agencies such as the Centers for Disease Control and Prevention (CDC). His experience ranges from team leadership to technical architecture and developing technical solutions against business, strategy, and technical roadmaps. He is the founder of Blucidy.io, an Atlanta-based Blockchain and AI-enabled platform that accelerates organizational efficiency and measures impact for greater ROI.

Jay is currently pursuing a Doctorate of Engineering degree at Morgan State University’s CREAM lab Cybersecurity track, focusing on Blockchain for IoT security research topic areas. His ultimate mission is to apply rigorous scientific-based technology research theories to our day-to-day technology solutions.

 

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

 

More About Sponsor, CavnessHR:
CavnessHR delivers HR to companies with 49 or fewer people through a voice enabled AI platform along with access to a dedicated HR Business Partner. We do this while taking care of our own employees and customers, maintaining transparency, utilizing active listening, practicing empathy, and being valued members of our communities.

 

 

Show Notes:

 

168: Alicia Butler Pierre & Kate Erickson Discuss the Workflows and Operational Excellence Behind Entrepreneurs on Fire

This Episode is Sponsored By:

                                                                                     

Podcasting has been around longer than you might think. Although the pandemic caused a surge in both listenership and creators, there are some shows that have been around for a long time. Entrepreneurs on Fire (EOFire) is a nearly 10-year-old podcast with over 100M+ downloads and 3,240 episodes and counting!

This is the final episode of Season 13 – Operational Excellence. It features a live recording at the 2021 Podcast Movement Conference with Kate Erickson, the person in charge of back-office operations at EOFire.

Listen as Kate gives us the inside scoop on the workflows and operational excellence strategies that keeps EOFire’s content fresh, their community amped, and their stellar team motivated. There’s value for all entrepreneurs with this episode, even if you don’t have a podcast.

Discover automation tools that will simplify your workflows. Apply concepts Kate shares to build a profitable lead generation or sales funnel. And take advantage of the resources she recommends, including a free copy of EOFire’s production workflow!

 

Alicia Butler Pierre’s End-of-Season Monologue with a Special Appearance by Kate Erickson, Implementer – EOFire

Location: Recorded Live at the 2021 Podcast Movement Conference in Nashville, TN  USA

Air Date: Sept. 26, 2021

SHOW NOTES:

Websites:

Books: 

Podcasts:

  • Entrepreneurs on Fire: the podcast behind the EOFire movement.
  • Kate’s Take: Kate’s podcast where she takes listeners behind the scenes of a 7-figure business and shares how to run one.

Software:

  • Google Alerts: setup and automatically receive curated content around selected topics through this Google tool.
  • SweetProcess: a knowledgebase application where users can create and store key processes, procedures, and policies.
  • Share Link Generator: make it easy for others to share your content with this custom link generation tool. It creates custom share links for LinkedIn and Facebook, Twitter “tweet this” links, Pinterest “pin this” links and email “mail to” links.
  • Boomerang: an email productivity software designed to enhance digital communication through automated email responses, meeting scheduling, and more!
  • Asana: a web-based project and task management tool designed to help teams better organize, track, and manage their work.

 

Video: How to Start a Podcast – Questions to Ask Yourself + Tips and a Checklist

 

Video: Watch Season 13 podcast episodes come to life in these videos!

 

Related Episodes:

  • Episode 056: The One Thing You Need to Know About Podcasting with Doug Sandler
  • Episode 100: Podcasting with Purpose featuring Jared Easley
  • Episode 139: How I Scaled My Podcast to the Top 1% with Laura Cathcart Robbins
  • Episode 142: How I Scaled the Business Infrastructure Podcast – Alicia Butler Pierre’s Season 11 monologue
  • Episode 158: Using Regenerative Thinking to Achieve Operational Excellence with Carol Sanford
  • Season 13 – Operational Excellence: listen and discover the possibilities of what an operational excellence mindset and culture can do for your organization from 12 experts!

 

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Kate Erickson:
Kate Erickson is affectionately known as the “implementer” at EOFire. She runs the back end of the business and is constantly looking for ways she and the EOFire team can improve how they work through sourcing, evaluating, and creating systems. With a background in writing, Kate helps manage content creation. Through EOFire’s online communities and their content, they are well on their way to inspiring millions to take their own entrepreneurial leap.

   

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

167: How an Operational Excellence Culture Catalyzes Scale featuring Gary Nickol

This Episode is Sponsored By:

                                                                                     

As the Chief Operating Officer (COO) of PSS Gary Nickol aptly describes his role as, “…the glue between staff, customers, and the community.” PSS is a visual aid and communication tools company for educators. Their growth was once stagnated by a top-down leadership model.

That is until new owners came on board.

Gary championed a bottom-up model, one that empowers employees to own their work and the results. This recommendation was rooted in his former experiences leading his own company as well as managing people and overseeing customer support at Best Buy.

In this episode, Gary shares how, in just 16 months, PSS nearly doubled its employee size despite the pandemic. He also describes his guideposts for operational excellence and the role it plays in enabling them to keep up with fast growth without sacrificing quality. Discover how you can apply these concepts to grow and scale your business too!

 

Special Guest: Gary Nickol, COO – PSS

Location: Mooresville, NC  USA

Air Date: Sept. 19, 2021

SHOW NOTES:

Websites:

  • PSS: the official website of PSS, a company offering a variety of visual aid and communications tools that complement learning objectives set by K-12 educators.
  • Magic Cutter: a PSS product that enables high-quality, on-demand printing of various shapes. Bring the custom-designed pieces you need for origami projects, puzzles, bulletin boards, games, and more to life.
  • Poster Maker: a PSS product that offers high-quality, on-demand printing of large, colorful posters.
  • Cool Lam: a PSS product offering a unique, low-tech solution for laminating different sized visual aids, no electricity or heat required!
  • Salesforce’s 1% Pledge: Salesforce’s 1-1-1 philanthropic model that “…invites all entrepreneurs and their companies to commit important resources (product, time, and resources) to support integrating philanthropy into their business from an early stage.” The idea is to inspire early-stage corporate philanthropy by committing to pledging one or more of the following: 1% of equity, 1% of time, 1% of product, and 1% of profit to support nonprofits in local communities.

Books: 

Professional Organizations:

  • COO Forum: an international organization dedicated to Chief Operating Offers. The COO Forum is “a private and confidential member network featuring: member profiles and contributions, extensive library of business information, calendar chapter meetings, industry forums, chat feature, and private chapter networks.”

Related Video: How to Conduct a Remote Brainstorming Session with Thinksmart Whiteboard App featuring Joseph Powell

 

Related Video: How to Improve a Kitting Process for Your D-I-Y Product – Sebastian & Melanie Flores

 

Related Episodes: 

  • Episode 089: Understanding the Value of COOs with Bill Sheperd
  • Episode 091: Debunking COO Myths with Maria Jones
  • Episode 113: Educating Students During a Pandemic with Rachna Nath
  • Episode 144: Diversity, Digital Transformation and Coaching Parents with Punam Saxena
  • Episode 164: What is EOS and How Does it Lead to Operational Excellence with Lynda Martin

 

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Gary Nickol:
Gary Nickol is the Chief Operating Officer (COO) for PSS in the Charlotte, NC Area. PSS serves the K12 Education Market by creating meaningful and effective learning experiences for students through our physical solutions including educational content. Gary’s been with PSS for approximately five years. He started out leading PSS’ sales and marketing departments and transitioned to his latest role as COO role two years ago.

Over the past year, PSS has scaled from a 14-person organization to currently 25 and there’s an aggressive growth plan to grow 40% a year for the next five years. Together, Gary and other PSS leaders have put a lot of energy toward creating a culture of employee empowerment, replacing the previous centralized, top-down culture with one that promotes leading with context and decentralization. Outside of utilizing technology to improve operational processes, decentralizing and individual ownership/empowerment is a key to creating PSS as a scalable company.

 

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

165: The Operational Excellence Strategy for Expanding Amazon Prime Video with Tim Leslie

This Episode is Sponsored By:

                                                                                     

Trillion-dollar companies aren’t built overnight. It takes a customer-centric model, a willingness to fail, and a relentless pursuit of innovation paired with operational excellence. No one knows this better than Tim Leslie. He’s the corporate law attorney turned former 20-year Amazon executive that led the expansion of Prime Video into 200 countries.

When Prime launched in 2005, it didn’t make a profit for five or six years. Now, it’s one of Amazon’s three greatest inventions alongside AWS and Marketplace.

In this episode (and his first-ever podcast interview), Tim shares the playbook he used to scale Prime Video. Specifically, he highlights the hiring strategy, turnkey processes, and other tools that made rapid expansion possible. He even addresses some of Amazon’s controversies and fills us in on his latest passion – working with small organic suppliers. Discover the A to Z of how to take an idea for a new service or product from a seed to a juggernaut!

 

Special Guest: Tim Leslie, Former 20-Year Amazon Executive; Co-Founder – Loving Roots; Consultant, Advisor, and Board Member

Location: Bellevue, WA  USA

Air Date: Sept. 5, 2021

SHOW NOTES:

Websites:

  • Beetcoin.org: “the world’s first non-crypto, non-currency supporting organic farmers and local food.”
  • Amazon Prime Video International: watch and enjoy movies, tv shows, and documentaries from around the world.
  • Prime Video Direct: Amazon’s self-publishing service for independent studios, distributors, and filmmakers that assist them in reaching audiences worldwide.

Books: 

Podcasts:

  • Business Wars: FedEx vs. UPS: a highly engaging, seven-part episodic account of the battle between FedEx and UPS in the shipping industry and how Amazon rose to become a formidable contender.

Articles:

 

 

Related Episodes:

  • Episode 057: The One Thing You Need to Know About Conscious Capitalism with Corey Blake
  • Episode 132: How I Scaled and Sold Two Businesses to Fortune 500 Companies with Jeff Wald
  • Episode 134: How I Scaled My Personal Brand & Became One of the World’s Top 50 Business Thinkers featuring Dorie Clark
  • Episode 138: How I Scaled Outsource Global into Africa’s Top BPO Provider featuring Amal Hassan
  • Episode 150: Diversity, Digital Transformation, and Becoming a CEO in Silicon Valley with Shellye Archambeau
  • Episode 159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Dr. Jeffrey K. Liker

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Tim Leslie:
Tim Leslie is a former 20-year Amazon executive and CEO who has led start-ups to multi-billion dollar businesses. He has extensive experience building, launching, and operating new businesses and products globally. Tim is also an experienced public speaker, media interviewee, and fundraiser. He now provides consultancy services and serves as a board member and advisor to companies (from startups to Fortune 100) and investors on e-commerce, international expansion, strategy, strategic partnerships, product-tech, media & entertainment, marketing, and law. Tim holds a Doctor of Law degree from Yale Law School as well as a Bachelor of Arts in Economics from Beloit College.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

160: Leveraging Data and Analytics for Operational Excellence with Michiko Wolcott

This Episode is Sponsored By:

                                                            

Let’s be honest, talking about data (and business infrastructure) might not seem like the most exciting thing. Too often we associate these topics with machinery and not humans! That’s why Michiko Wolcott says we need to “De-tech the tech.” It’s the foundation for her success as a strategic consultant.

Michiko grew up in Japan. Although she was fluent in music and math, she knew little English when she and her family relocated to a small town in Alabama. She eventually learned the language, pursued advanced degrees in music and statistics, and discovered a new love – data. Now, she leverages data and analytics to achieve profitable breakthroughs for her clients.

That’s impressive considering 70% of data initiatives fail.

You might be surprised to hear a high-tech expert advocate for focusing on people first, then process, then technology. In this episode, Michiko shares how her refreshing approach enabled a company plagued with an overrun budget to complete 80% of its project goals in record time. Be inspired and ready to take action as you learn how to unlock the potential data and analytics can also have on your company’s operations.

 

Special Guest: Michiko Wolcott, Managing Partner & Principal Consultant – Msight Analytics, LLC

Location: Palm Harbor, FL  USA

Air Date: August 1, 2021

SHOW NOTES

Websites:

Books: 

Professional Organizations: 

  • The International Council of Management Consulting Institutes (ICMCI): an international maangement consulting professional body comprised of individual, country-based Institutes of Management Consulting (IMCs) as members. These member organizations offer a network of advisors and consultants who adhere to professional standards and practices in management consulting. They offer a Certified Management Consultant (CMC) designation which indicates a member with the “…knowledge, competence, commitment and peer acceptance…” in delivering a high level of management consulting.

Software: 

  • Microsoft Visio: a flowcharting and diagramming software designed to assist in communicating ideas visually.
  • Lucidchart: a web-based diagramming application that enables teams to quickly visualize and collaborate on processes, systems, and organizational structure.
  • Google Analytics: a free Google tool that tracks and reports website traffic.

Videos:

  • Msight Analytics Video:

 

Dilbert Cartoon that Michiko Referenced:

 

 

 

 

 

Related Episodes:

  • Episode 074: Love Hudson-Maggio’s Data Management Process
  • Episode 108: Improving I.T. Project Delivery with Joseph Garfield
  • Episode 111: Leading Data-Driven Improvements with Christine Yeager
  • Episode 120: Let’s Visualize Data with Piktochart featuring Ai Ching Goh

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Transcription: Outsource Global
  • Video Editor: Gladys Jimenez
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Michiko Wolcott:
Michiko is the Principal Consultant at Msight Analytics, a management consulting firm specializing in data and analytics effectiveness. A Certified Management Consultant (CMC®) backed by over 20 years of analytical project execution and delivery, she advises clients of all sizes to achieve their data and analytics aspirations, collaborating with both business and technical leaders.

She has worked globally in a wide variety of sectors, including financial services, media and communications, retail, healthcare, life sciences, NGOs, government agencies, and humanitarian response and disaster management, and speaks regularly at industry conferences and forums. Her prior responsibilities have included serving as the Lead Data Scientist at North Highland and leading the international analytics practice at Equifax as the Vice President of International Analytics.

Michiko holds a Master of Science degree in Statistics from Florida State University among other degrees from Florida State University and the Peabody Conservatory of the Johns Hopkins University, including a Doctor of Music degree in Piano Performance.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries. She’s also an Adjunct Professor of Operations Management, Lean Production, and Project Management at Nichols College’s MBA program in Dudley, MA.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Jeffrey Liker, Ph.D.

This Episode is Sponsored By:

                                                                                     

When Dr. Jeffrey K. Liker began working at the University of Michigan, he was asked to be part of a research team to study American and Asian car manufacturers. One company stood out – Toyota. He then spent the next 20 years studying the Toyota Way – the management system responsible for them becoming the world’s leading manufacturer.

His first book, Becoming Lean, summarized his research and introduced the Lean framework for waste reduction, operational excellence, and continuous improvement. That was in 1997 and it sold 40k copies in the first six months. Fast forward 24 years and the second edition of his The Toyota Way book sells over 1M copies in the first six months!

This is less of an interview and more of a masterclass! Lessons include:
1) A summary of the 14 management principles of The Toyota Way,
2) Using perfection as a direction toward breakthrough results and not an end goal, and
3) What operational excellence means and looks like, and much more!

Find out why Dr. Liker says operations leaders should prioritize the underlying philosophy and scientific thinking of Lean over deciding which tools to use. Don’t miss this opportunity to hear from the award-winning author of the definitive guide on Lean production!

Special Guest: Dr. Jeffrey Liker, Founder & CEO – Liker Lean Advisors and International Bestselling Author of The Toyota Way

Location: Ann Arbor, MI  USA

Air Date: July 25, 2021

SHOW NOTES:

Websites:

  • Liker Lean Advisors: a advisory firm with a consortium of talented, experienced consultants who possess the change management skills necessary to successfully apply Lean methods and principles. Specifically, they are adept at applying these methods and principles in manufacturing as well as service industry, office administration, and product development environments.
  • Lean Enterprise Institute: a non-profit organization with a “…mission to make things better through lean thinking and practice.” The LEI offers educational workshops, online courses, videos, conferences and other resources based on research and practical information rooted in the lean philosophy.
  • Shingo Prize: an award issued by the Shingo Insitute, named after Total Quality Management (TQM) pioneer, Dr. Shigeo Shingo. The Shingo Prize is considered as the world’s highest standard for organizational excellence. Dr. Liker is the recipient of 13 Shingo Prizes.

Books: 

Articles:

Software:

  • Minitab: a statistical processing software offering a variety of calculations and tools for Lean and Six Sigma project implementation.
  • QI Macros: a statistical processing software offering a variety of calculations and tools for Lean and Six Sigma project implementation.

 

Related Episodes:

  • Episode 008: The Lean Methodology: What it is and How to Apply it to Your Small Business with John Kamp
  • Episode 064: The One Thing You Need to Know About Process Improvement with Alicia Butler Pierre
  • Episode 073: Wes Graham’s Primer on Process Improvement
  • Episode 153: Diversity, Digital Transformation, and Advancing Revenue Operations with Alison Elworthy

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

Subscribe for FREE Wherever You Listen to Podcasts, Including: 

    

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Dr. Jeffrey Liker:
Dr. Jeffrey K. Liker is a former Professor Emeritus of Industrial and Operations Engineering at the University of Michigan. He’s also a professional speaker and advisor through his company Liker Lean Advisors, LLC – a network of associates that teach and consult in the Toyota Way. He is the author of the first and second editions of the international best-seller, The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer, published by McGraw Hill in 2004 and 2021, respectively.

In 2018, Dr. Liker co-authored Designing the Future: How Ford, Toyota, and Other World-Class Organizations Use Lean Product Development to Drive Innovation and Transform Their Business with Jim Morgan. He’s also authored three books focused on the people side of lean: Toyota Talent: Developing Exceptional People the Toyota Way (with David Meier), Toyota Culture: The Heart and Soul of the Toyota Way (with Michael Hoseus), and The Toyota Way to Lean Leadership (with former Toyota managing officer Gary Convis).

Dr. Liker’s articles and books have won thirteen Shingo Prizes for Research Excellence and The Toyota Way also won the 2005 Institute of Industrial Engineers’ Book of the Year Award and the 2007 Sloan Industry Studies Book of the Year Award. In 2012, he was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy in 2016.
 

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.