107: Leveling Up Health Data Security with Susan Blais

“Know your workflows!” Sage advice from Susan Blais as she described her experience in choosing the best technologies to optimize her sales and client engagement processes. As a Long-Term Care Professional (LTCP) she knew her decisions must be rooted in data security and HIPAA compliance. Now, she has a strong foundation in place to handle surges in demand for LTCP insurance. Learn how Susan reached this point and expand your knowledge about LTCP along the way.

Special Guest: Susan Blais, Founder & CEO – Susan Blais Insurance

Location:  Paso Robles, CA   USA

Show Notes:

  • 7 Keys to Being Well Taken Care of When You Need it Most: Download Susan’s free ebook about Long-Term Care insurance – 7 Keys Ebook – Susan Blais
  • Salesforce: a cloud-based, integrated Customer Relationship Management (CRM) software that brings companies and customers together.
  • HIPAA: the Health Insurance Portability & Accountability Act – a law passed by the U.S. Congress in 1996 designed to enforce policies, rules, and regulations to reduce health care fraud and abuse, including the protection of patient data.
  • Fiverr: a digital platform matching service providers with potential customers.  Susan referenced Fiverr as the resource she leveraged to find a Salesforce consultant.
  • Match My Email: a software that imports emails directly into Salesforce for streamlined communication. It enables email integration with Office 365, Apple Mail, IMAP, GoDaddy, Zimbra, Rackspace, and more. Match My Email is the gold standard in email syncing and logging tools for Salesforce.
  • Paubox: a HIPAA-compliant email system providing secure and data-encrypted communication for modern healthcare.
  • Acuity: a web-based scheduling tool.

The Key to Long Term Planning & Care with Susan Blais (Susan’s Interview on Operation Freedom):

Related Episodes:

  • Episode 021: Improving Quality in Healthcare Operations with Jarvis Gray
  • Episode 049: Vetting Doctors to Promote Patient Safety with Dilsa Bailey
  • Episode 074: Love Hudson-Maggio’s Data Management Process


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  • Producer & Host: Alicia Butler Pierre
  • Editor: Olanrewaju Ade
  • Sponsor: rVidi


More About Guest, Susan Blais:
Susan Blais is a certified Long-Term Care Professional (LTCP) who has helped thousands of individuals, families, and business owners lay the foundation for self-reliance in their elder years.  She has a Master’s degree in marriage and family therapy, along with professional coach certification from Coach Training Institute. This training helps her counsel families on how best to communicate their needs and desires to their loved ones in addition to preparing financially for their care.

As an independent advisor, she is not tied to any specific insurance company and can scan the market for the right product for each client. She treats each client as a friend and seeks to find the solution that is just right for them, without any kind of pressure. She sees herself as a guide who points the way and offers options, letting each client come to the decision that is in their own best interest.  Susan is a member of several professional organizations and enjoys giving back by offering workshops on various topics to community members. She is active in charities that help rescue children and animals from abusive or negligent situations.  For fun, she enjoys adventure travel, hiking with friends and dogs, and a good glass of wine while reading a thought-provoking book.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35+ countries.


More About Sponsor, rVidi:
rVidi is the easy app that lets you communicate via video soundbites in your own time in a public or private group setting. Learn more and download for free at  Currently available for iOS; Android development coming soon!

058: The One Thing You Need to Know About Data Privacy – Jodi Daniels

Are you someone I can trust? Jodi Daniels says the answer to this question determines whether potential customers will do business with you. As a data privacy expert, she keeps her finger on the pulse of privacy policies that affect every sized business. In this episode, Jodi details the business infrastructure required to support a strong data privacy strategy. Find out why she says your company needs to comply with GDPR and CCPA legislation even if you aren’t in the business of selling data.

Special Guest: Jodi Daniels, Founder & CEO – Red Clover Advisors

Location: Atlanta, GA  USA

Show Notes:

  • 8 Steps to CCPA Compliance – download Jodi’s process for FREE
  • Information Commissioner’s Office: the UK’s independent body set up to uphold information rights.
  • Information Association of Privacy Professionals: “The world’s largest and most comprehensive global information privacy community,” that “…brings together the people, tools and global information management practices you need to thrive in today’s rapidly evolving information economy.”
  • Federal Trade Commission: the U.S. federal agency with a unique dual mission to protect consumers and promote competition.
  • National Cybersecurity Awareness Month: a collaborative effort between U.S. government and industry to raise awareness about cybersecurity (held annually in October).
  • StaySafeOnline: an organization powered by the National Cyber Security Alliance with a mission to “educate and empower our global digital society to use the internet safely and securely.
  • Data Security Tools:
    • Dropbox: cloud storage solution
    • Box: cloud storage solution
    • Nord VPN: secure virtual private network for internet access
    • CyberGhost: secure virtual private network for internet access
    • Two-Factor Authentication: set up extra protection for accessing your apps and software with this article.
    • Encrypt your laptop – an article from the Guardian featuring different laptop encryption tools
    • LastPass App: digital password manager
    • AVAST – free anti-virus and scanning software
  • Watch Jodi’s Presentation on Data Privacy at the Small Business Matters Conference:

Related Episodes:

    • Episode 010: Cybersecurity & Small Business – What You Need to Know for Maximum Protection
    • Episode 018: How AI Technology Can Scale Your Business
    • Episode 029: Minimizing Risk with Decision Science

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027: I.P. Protection for Business Processes

Can you keep a secret?  Your answer to this question can determine your ability to capitalize on your company’s intellectual property (I.P.).  In this episode, seasoned patent attorney Steve Wigmore breaks down the different types of I.P. using examples of well-known brands.  There is both monetary and intrinsic value in your ideas and Steve offers guidance on how to choose among trademarks, trade secrets, patents and copyrights to protect your ideas.  In fact, your I.P. is a part of your small business’ asset portfolio.  Even intangible assets, like business processes, can be protected, especially if tied to technology.  If you own a service-based business, you’ll definitely want to hear what Steve has to say!
Special Guest:  Steve Wigmore, Esq – Partner at Smith Tempel and former U.S. Patent Examiner
Show Notes:

Related Episodes:

      • Episode 003: Who Exactly Is Business Infrastructure For?
      • Episode 008: The Lean Methodology: What It Is & How to Apply It to Your Small Business
      • Episode 009: Business Coaching vs. Consulting: 9 Tips for Choosing the Right Type of Guidance
      • Episode 018: How AI Technology Can Scale Your Small Business

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