064: The One Thing You Need to Know About Process Improvement – Alicia Butler Pierre

Processes not only ensure consistency with how you make a product or deliver a service, but they directly impact your customer’s experience. In this Season 5 finale, Alicia Butler Pierre, host of the Business Infrastructure show, shares what a process is, its importance in building business infrastructure, and the one thing you need to know about improving one. Listen in as she describes the stages of her podcasting process to illustrate how to execute process improvement. It might be a fun exercise to go back to previous episodes to determine if you can detect the improvements she talks about from season to season! Leave a comment and let us know what you find.

Monologue: Alicia Butler Pierre, Founder & CEO  – Equilibria, Inc.

Location:  Atlanta, GA  USA

Show Notes:

Related Episodes:

  • Episode 008: The Lean Methodology: What it is & How to Apply it to Your Small Business
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides
  • Season 1: Laying the Foundation
  • Season 2: Making the Case for Business Infrastructure
  • Season 3: Ask the Experts
  • Season 4: How I Did It
  • Season 5: The One Thing You Need to Know About ____

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019: Who Said Operations Isn’t Sexy?

Look at any generic small business conference or workshop and the likelihood that a discussion on operations will be included is infinitesimally small.  Oftentimes fast-growing companies looking for help in scaling their businesses find that the lion’s share of resources for processes and systems are reserved for manufacturing companies or larger enterprises.  In this episode, Alicia has a frank one-on-one conversation to unpack the reasons why many small business event organizers attribute this lack of inclusion to “operations not being sexy.”  Alicia also introduces her new book as a way of addressing this oversight.  Her book is also a how-to guide for ambitious entrepreneurs serious about investing the time and effort to create a business infrastructure for maximum expansion impact.

Monologue:  Alicia Butler Pierre, Founder & CEO of Equilibria, Inc.

Show Notes:

For a limited time, the digital version is available for $1.99 as a thank you to our podcast community.  Grab your copy now!


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