podcast

102: Everything You Need to Know About COOs with Mohammad Ali Ajlouni

Mohammad Ali may not float like a butterfly or sting like a bee, like the famous boxer by the same name, but he is a champion – a champion of operations. With over 37 years of combined experience as a high-ranking military official, chemical and industrial engineer, COO, and board member, he recognizes problem-solving as the cornerstone for continuous improvement. In fact, he started the first auto manufacturing company in Jordan. In this episode, Mohammad takes us on an A to Z tour of all things operations and explains why he believes, “If CEOs do not understand operations, they are bound to be replaced.”

Special Guest: Mohammad Ali Ajlouni, former COO – KADDB Investment Group

Location:  Amman, Jordan

Show Notes:

Watch this TEDx Talk on Emotional Intelligence by Dr. D. Ivan Young:

Related Episodes:

  • Episode 021: Improving Quality in Healthcare Operations with Jarvis Gray
  • Episode 073: Wes Graham’s Primer on Process Improvement
  • Episode 091: Debunking COO Myths with Maria Jones
  • Episode 096: Using Customer Intelligence to Improve Operations with Adam Hayes

 

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More About Guest, Mohammad Ali Ajlouni:
Mohammad Ali Ajlouni is an executive with over 37 years of diversified experience with a colorful spectrum of knowledge and practice that has combined together in a well-balanced, savvy, and harmonized blend of technical, financial, managerial and leadership competencies.  He is a renowned figure in lean management and one of the earlier lean practitioners, educators, and thinkers in lean management in Jordan.

Additionally, Mohammad is an expert in operational excellence, discrete-event simulation and modeling, performance management, and financial and statistical analysis.  He also has a proven record of successful and meaningful leadership and the ability to drive a new culture through his vast experience in all HR systems.

Mohammad currently focuses on mentoring and working with emerging entrepreneurs and leaders to support them in linking an innovative culture to strategy, marketing, and business development.  He has a B.A. in Military Science, a B.S. in Chemical Engineering, and a Master of Science in Industrial Engineering.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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101: Creating a Learning Culture to Enhance Operations with Jay Hassell

According to Jay Hassell, “Getting things done requires a culture of learning.” As the COO of Novologic, he advocates for people and company culture as the key ingredients for improving operations. His H.R. background gives him a strategic advantage in driving learning and training initiatives. In this episode, Jay explains how a focus on people, products, and processes leads to increased profit and performance. He also announces a new learning experience platform to assist companies in pivoting from live to virtual events.

Special Guest: Jay Hassell, COO – Novologic

Location:  Suwanee, GA  USA

Show Notes:

  • Rethinking Events: Novologic’s online learning portal premiering June 25, 2020 where participants can learn from and collaborate with innovators to rethink what’s possible for your next event. “This isn’t your standard ‘webinar event,’ although there will be plenty of live and recorded webinars to binge on.”
  • The LMS vs LXP: Which One Should You Choose?: an article by Thinqi defining the Learning Management System (LMS) and the Learning Experience Platform (LXP) and what the differences are. This knowledge can help leaders and managers understand how to initiate, implement, and monitor learning at their organizations.
  • Slack: a communication app ideal for remote teams that offers the ability to organize work updates by topic, private groups, and direct messaging.
  • Trello: a web-based app to organize and prioritize work and projects with remote teams.
  • Google Meet: Google’s free video-communication service where invited guests can join an online video conference from their computer using any modern web browser or via the app on mobile devices.
  • Google Hangouts: Google’s free phone app enabling users to communicate via video call, phone, or messaging.
  • The Culture Engine: A Framework for Driving Results, Inspiring Your Employees, and Transforming Your Workplace: a book by S. Chris Edmonds.

Related Episodes:

  • Episode 037: Leveraging Culture to Drive Business Transformation
  • Episode 052: The One Thing You Need to Know About Organizational Agility with Roger Nierenberg
  • Episode 068: Anne Sugar’s Hiring to Scale Process

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More About Guest, Jay Hassell:
Jay Hassell is the COO of Novologic – a culture agency that offers software solutions specifically geared towards influencing and shaping organizational culture. As COO, Jay:

  • Oversees day-to-day operations and allocates staff resources while monitoring professional development,
  • Provides leadership and oversight for all operational functions,
  • Contributes to strategic decisions as a member of the leadership team,
  • Develops systems and processes that support business development activities, and
  • Works with Principals to develop offerings and products to bring to market.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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099: Pivoting Operations During a Pandemic with Marshall Freeman

Marshall Freeman is the COO of the Atlanta Police Foundation (APF), a non-profit organization on a mission to make Atlanta America’s safest large city. In this episode, he details why the APF’s public-private partnership model enables them to pivot and act quickly leading to one of the lowest reported cases of COVID-19 for police officers. Discover what goes on behind-the-scenes as Marshall describes the crime prevention playbook and business infrastructure that serve as the cornerstone and foundation of the APF’s successes.

Special Guest: Marshall Freeman, Chief Operating Officer – Atlanta Police Foundation

Location:  Atlanta, GA  USA

Show Notes:

Watch this Video to Learn More About the APF’s Operation Shield:

Related Episodes:

  • Episode 010: Cybersecurity & Small Business: What You Need to Know for Maximum Data Protection
  • Episode 034: Developing a Business Strategy for Sustainable Growth
  • Episode 070: Mariela Dabbah’s Building an Alliance Process
  • Episode 098: Producing a Hit TV Show with Janice Jensen

 

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More About Guest, Marshall Freeman:
Marshall Freeman serves as Chief Operating Officer for the Atlanta Police Foundation, the nationally renowned non-profit law enforcement advocacy, strategic planning, and research organization that supports public safety in Atlanta. He leads a team that manages programs and initiatives designed to prevent and decrease crime, enhance public safety infrastructure, increase police visibility, provide mid-career training to Atlanta Police Department officers, and test and acquire state-of-the-art technology for the south’s largest urban police force. For the previous 18 years, Marshall has managed large-scale events across the country and developed a strategy for many celebrity clients. Marshall is a proud graduate of Johnson & Wales University and a native of Detroit, Michigan.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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098: Producing a Hit TV Show with Janice Jensen

TV Producers have more in common with COOs and Project Managers than you might think. As Emmy-nominated producer Janice Jensen explains, “We’re all responsible for putting together the pieces” to deliver a profitable product on time and within budget. In this episode, Janice draws from her experience in producing hit shows like Tiny House, Big Living to explain what goes on behind the scenes in coordinating the people, processes, and tools required from pre- to post-production. You’ll also be among the first to learn more about her revolutionary new video-based app.

Special Guest: Janice Jensen, Executive Producer – Mt. Evans Pictures

Location:  Denver, CO  USA

Show Notes:

  • IMDB profile: Janice’s listing of production credits.
  • rVidi: Janice’s new mobile video collaboration app currently available on iOS. It offers a better way to engage with others via 30-second video soundbites in a private or public group setting.
  • Fixin Vixens: a podcast hosted by Annie & Alex – two D-I-Yers who talk about all things real estate from remodeling and rehabbing properties to buying and selling properties. Also available in TV show format on YouTube.
  • Podcast Allies: a website featuring the consulting and production services of Elaine Appleton Grant and Lindsey O’Connor.  Their company specializes in high-quality audio storytelling for podcasters.
  • Nyport Media: a pop-up/mobile podcast production company specializing in podcast development, recording, and launching.ur pop-up studio can come to you. “Nyport Media can transform your small conference room or kitchen table into a professional recording space.”
  • Vivial: website of the “groundbreaking marketing tech company with a full range of engagement tools. Enhance the way you connect with customers, build loyalty, manage content, and track results.”

Related Episodes:

  • Episode 046: Leveraging Your Story for Team Cohesion with Hasani X
  • Episode 080: Pivoting into a New Niche with Marco Champion
  • Episode 084: Niching to Scale with Meredith Moore

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More About Guest, Janice Jensen:
Janice Jensen is a former TV investigative journalist turned seasoned TV series showrunner, writer, and director.  She specializes in creating pilots and producing TV series for networks including HGTV, DIY Network, Discovery, Animal Planet, and more. Genres include documentary, reality TV, crime reenactment, and sports. Latest hits Tiny House, Big Living and Tiny Paradise chronicle passionate DIY’ers and builders as they create some of the most tricked-out and clever tiny houses out there. The two series have led to multiple spin-offs and one-hour specials.

Janice also recently launched a regular podcast series, Fixin Vixens, directed toward the female DIY’er — hosted by two amazing flippers from Kentucky. She also created the revolutionary video collaboration app, rVidi.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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097: Operating Like the Fortune 500 with Jon Reid

Jon Reid’s exposure to operations, auditing, and finance began during his tenure at General Electric. That experience serves as the cornerstone of his longevity as a C-suite executive and advisor. In this episode, Jon draws from his experience working with various Fortune 500 companies to give small business owners an operational model to aspire to. He explains why introverts make great COOs, why you should surround yourself with people smarter than you, and why small businesses must be creative when expanding since they can’t always access lines of credit the way larger enterprises can.

Special Guest: Jon Reid, Executive Managing Partner – K.L. Scott & Associates; Founder – Allen Reid Enterprises, LLC

Location:  Atlanta, GA  USA

Show Notes:

Jon’s List of Metrics Measured & Monitored by Most Fortune 500 (good for tracking on a one-page dashboard): 

  1. Net Profit
  2. Progress Toward Targets
  3. Revenues & Revenue Growth Rate
  4. Expenses
  5. Revenue Per Employee*
  6. Employee Engagement
  7. Profit Per Customer
  8. Order Fulfillment Cycle
  9. Project Completion Rate
  10. Downtime

*Not to be confused with employees as an expense.  This metric is similar to a Return on Investment (ROI) metric.

Related Episodes:

  • Episode 032: Running Your Business By the Numbers with Charles H. Green
  • Episode 035: Positioning Front Line Leadership for Success with Victoria Rodgers
  • Episode 050: Sparking Innovation & Sales Via Intrapreneurship with Carl E. Reid
  • Episode 096: Using Customer Intelligence to Improve Operations with Adam Hayes

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More About Guest, Jon Reid:
Jon Reid is the owner of Allen Reid Enterprises, LLC – a management consulting firm that specializes in corporate leadership, diversity training, skill and team building, small business development, and entrepreneur workshops. He is responsible for the daily operation of the business, which involves interacting closely with entrepreneurs and real estate investors.

Jon is also an Executive Partner at K.L. Scott & Associates and has over 25 years of combined corporate experience in the areas of business operations, regulatory compliance, Sarbanes-Oxley, project management, real estate, internal auditing and control systems, training, international procurement, and accounting.  He holds an MBA from Xavier University (Cincinnati, OH) and is a certified Project Management Professional (PMP).

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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096: Using Customer Intelligence to Improve Operations with Adam Hayes

“If you don’t have customers, you don’t have a business,” and this is why “You have to always think about continuous improvement.” Wise words from Adam Hayes, a civil engineer who now consults and serves as an operations advisor across various industries. In this episode, Adam reveals the three types of customers every business should consider as well as internal questions you should ask yourself as a guide to meet customer expectations, measure what matters, and ultimately increase profitability.

Special Guest: Adam Hayes, Independent COO & Founding Principal – Next Mesa, LLC

Location:  Roswell, GA  USA

Show Notes:

  • Hubspot: a marketing, sales, and service software designed to streamline and automate the customer relationship process.
  • Klipfolio: a cloud-based app for creating dashboards, reports, and performing visual analysis by retrieving data from over 100 sources it integrates with.  “Klipfolio helps you stay in control of your business by giving you visibility into your most important data and metrics.”
  • Strategyzer:  an app that allows you to rapidly sketch out business ideas with the Business Model & Value Proposition Canvas.  Design, test, and share business models and value propositions with your team in real-time to determine if an idea is worth pursuing before making further investments.
  • Business Model & Value Proposition Canvas:  a website where you can download these FREE templates.  The “Business Model Canvas is a strategic management and entrepreneurial tool.  it allows you to describe, design, challenge, invent, and pivot your business model.”  The “Value Proposition Canvas helps you tackle the core challenges of every business – creating compelling products and services customers want to buy.”
  • Alexander Osterwalder:  a compilation of articles provided by this contributor to the Strategyzer blog.  Topics include innovation, strategy, and visual business models.
  • Fishbowl: the top manufacturing and inventory management add-on software for Quickbooks.  It also integrates with a number of other services including Xero, Salesforce, WooCommerce, and Amazon among others.
  • NetSuite: a leading cloud-based Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and e-commerce business software suite by Oracle. NetSuite manages business finances, operations, and customer relations.

Related Episodes:

  • Episode 073: Wes Graham’s Primer on Process Improvement
  • Episode 092: Preparing for the Unexpected in Daily Operations with Joseph Powell
  • Episode 094: Retooling Operations for Customer Success with David Ellin

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More About Guest, Adam Hayes:
Adam Hayes is an experienced business leader and senior engineer with extensive business and technical experience in real estate, sustainability, waste minimization, compliance, business operations, manufacturing, capital planning, and remediation planning. His experience covers a broad range of sectors including industrial, food manufacturing, office, retail, hospitality, energy, telecommunication, healthcare, education, and housing. He provides an exceptional combination of business acumen, communication abilities, and analytical expertise together with an adaptable and disciplined leadership and mentoring approach.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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