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073: Wes Graham’s Primer on Process Improvement

What do peanut butter, gas gauges, coffee, and flat tires have in common? Leave it to Wes Graham to explain. As an Industrial Engineer and Lean Six Sigma Master Black Belt, he uses clever analogies to assert the value of processes and why, if not properly defined or followed, “Everybody will always follow the path of least resistance.” In this episode, Wes dons his training hat to offer a crash course on Lean and Six Sigma – two process improvement methodologies rooted in customer-centricity and increasing quality and value. Listen as he takes a complex subject and breaks it down using anecdotes and humorous examples that we can all relate to.

Special Guest: Wes Graham, Lean Six Sigma Master Black Belt – Graham Process Consulting

Location:  Atlanta, GA  USA

Show Notes:

  • American Society for Quality (ASQ): an organization that serves as the voice of quality via education, best practices, case studies, and training with membership in 130 countries.
  • The George Group (now owned by Accenture): (NYSE: ACN) “…George Group, a privately held consulting firm specializing in helping companies and governments enhance their performance through strategic process improvements, accelerated innovation and streamlined operations.”

Watch the Video Version of this Interview (COMING SOON!):

 

Related Episodes:

  • Episode 008: The Lean Methodology: What It Is and How to Apply it to Your Small Business
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 021: Improving Quality in Healthcare Operations
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides

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069: Calvin Williams’ Service Delivery Process

Calvin Williams, Jr. is on a mission. He believes wealth management services should be accessible to everyone, not just the uber-rich. As such, he started Freeman Capital – an award-winning FinTech company with rapid expansion goals and high visibility. In this episode, Calvin details the service delivery process he implements to maintain a positive customer experience while managing a 100% remote team. He also shares the different technologies he leverages to keep it all together.

Special Guest: Calvin Williams, Jr., Founder & CEO – Freeman Capital

Location:  Charlotte, NC  USA

Show Notes:

Watch the Video Version of this Interview (COMING SOON!):

 

Related Episodes:

    • Episode 030: Connecting Your Software for Maximum Productivity with Garrett Massey
    • Episode 032: Running Your Business by the Numbers with Charles H. Green
    • Episode 040: Lowering Overhead and Increasing Revenue with Forrest Tuff
    • Episode 042: Automating the Sales Process with Tim Bornholdt

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032: Running Your Business By the Numbers

“Don’t be flashy” when operating your business warns seasoned commercial lender, Charles H. Green.  Armed with 38 years of experience in funding small businesses, Charles knows plenty about running a business by the numbers and not by hunches.  In this episode, he stresses the importance of being able to interpret your financial statements to understand your company’s financial story so that you know where to focus on improving.  Discover what the 3 big categories of financial health metrics are, how it’s possible to be profitable but not have any equity or cash flow, and why an Excel spreadsheet can be more useful than bookkeeping software.  As a former president and CEO of a bank and the author of several bestselling books on small business finance, you definitely don’t want to miss the sage advice Charles offers!

Special Guest: Charles H. Green, Vice President/Business Development Officer for First Bank Financial Centre

Show Notes:

Related Episodes:

  • Episode 008: The Lean Methodology: What It Is & How to Apply It to Your Small Business Lean
  • Episode 014: Dispelling 4 Common Entrepreneur Myths about Business Growth
  • Episode 015: How I Use Business Infrastructure in My Restaurant

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022: Foundation & Maintenance – Business Lessons from Cuba

In this episode, Alicia shares things she observed during a recent trip to Cuba and how those observations apply to how we run our small businesses.  A notable observation was the admirable and continuous preservation of cars, culture and cuisine.  However, many buildings have succumbed to the lack of maintenance primarily due to economic factors.  She makes the argument that it’s possible to save these buildings (and our parts of our business) through ongoing proactive and preventive maintenance.  If nothing more, may these lessons Alicia shares serve as a cautionary tale of the importance to develop processes to monitor all aspects of your business to minimize both risk and…ruin.

Monologue:  Alicia Butler Pierre, Founder & CEO of Equilibria, Inc.

Show Notes:

Related Episodes:

  • Episode 001:  What is Business Infrastructure and Who Are You to Tell Me About It?
  • Episode 019:  Who Said Operations Isn’t Sexy?
  • Episode 021:  Improving Quality in Healthcare Operations

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