lean six sigma

127: Let’s Identify & Document Key Business Processes with Cornelius Dowdell

Workflow improvement stumps small and large businesses alike. Where do you start? What framework will you use? As the founder of an emerging H.R. consultancy, Cornelius “Neil” Dowdell faces these questions regularly. One thing’s for sure – you have to identify and document processes before you can improve them. In this live consultation, Alicia shows Neil how simple tools like stick figures and note cards can help to quickly identify processes and more!

Special Guests: Cornelius Dowdell, Founder & CEO – The Nelius Strategy

Location: Atlanta, GA  USA

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Show Notes:

Related Episodes:

  • Episode 008: The Lean Methodology: What it is and How to Apply it to Your Small Business
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 073: Wes Graham’s Primer on Process Improvement
  • Episode 077: Process Mapping with Alicia Butler Pierre

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  • Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Ade
  • Video Editor: Gladys Jimenez
  • Sponsor: rVidi


More About Guest, Cornelius Dowdell:
Cornelius “Neil” Dowdell is a sought-after global high potential professional focusing on operational efficiency, human capital management, leadership development, and consulting. He has more than 20 years’ experience in leadership, management, consulting, and leading operational and program teams in human resources, corporate learning, and career planning. Cornelius is renowned for his ability to develop potential leaders, streamline operational processes, and create value within organizations. He believes that we all have inspired strengths and gifts that we should maximize in our life’s work, which led him to become an entrepreneur and start The Nelius Strategy, LLC.


More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 38+ countries.


More About Sponsor, rVidi:
rVidi is the easy app that lets you communicate via video soundbites in your own time in a public or private group setting. Learn more and download for free at rVidi.com.  Currently available for iOS; Android development coming soon!

073: Wes Graham’s Primer on Process Improvement

What do peanut butter, gas gauges, coffee, and flat tires have in common? Leave it to Wes Graham to explain. As an Industrial Engineer and Lean Six Sigma Master Black Belt, he uses clever analogies to assert the value of processes and why, if not properly defined or followed, “Everybody will always follow the path of least resistance.” In this episode, Wes dons his training hat to offer a crash course on Lean and Six Sigma – two process improvement methodologies rooted in customer-centricity and increasing quality and value. Listen as he takes a complex subject and breaks it down using anecdotes and humorous examples that we can all relate to.

Special Guest: Wes Graham, Lean Six Sigma Master Black Belt – Graham Process Consulting

Location:  Atlanta, GA  USA

Show Notes:

  • American Society for Quality (ASQ): an organization that serves as the voice of quality via education, best practices, case studies, and training with membership in 130 countries.
  • The George Group (now owned by Accenture): (NYSE: ACN) “…George Group, a privately held consulting firm specializing in helping companies and governments enhance their performance through strategic process improvements, accelerated innovation and streamlined operations.”

Watch the Video Version of this Interview (COMING SOON!):


Related Episodes:

  • Episode 008: The Lean Methodology: What It Is and How to Apply it to Your Small Business
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 021: Improving Quality in Healthcare Operations
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides

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021: Improving Quality in Healthcare Operations

According to quality expert Jarvis Gray, assessing the culture of an organization is one of the first things to consider when improving processes to ensure better quality.  As a certified Project Management Professional and Lean Six Sigma Black Belt consultant specializing in healthcare, Jarvis shares some of his favorite tools and techniques for transforming operations to eliminate waste and make for a better and safer patient experience.  He reminds us that it’s critical to move past the jargon and look at this for what it actually is – problem-solving.  So yes, these are tools and techniques that you can also apply to your small business.  Tune in to learn how!

Special Guest:  Jarvis Gray, Sr. Managing Director of The Quality Coaching Company

Show Notes:


Speed up your process mapping efforts with templates from The Process ShopTM.

What if the solution to your cash flow problems resided in a process map?  Download this free report to learn more.


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