102: Everything You Need to Know About COOs with Mohammad Ali Ajlouni

Mohammad Ali may not float like a butterfly or sting like a bee, like the famous boxer by the same name, but he is a champion – a champion of operations. With over 37 years of combined experience as a high-ranking military official, chemical and industrial engineer, COO, and board member, he recognizes problem-solving as the cornerstone for continuous improvement. In fact, he started the first auto manufacturing company in Jordan. In this episode, Mohammad takes us on an A to Z tour of all things operations and explains why he believes, “If CEOs do not understand operations, they are bound to be replaced.”

Special Guest: Mohammad Ali Ajlouni, former COO – KADDB Investment Group

Location:  Amman, Jordan

Show Notes:

Watch this TEDx Talk on Emotional Intelligence by Dr. D. Ivan Young:

Related Episodes:

  • Episode 021: Improving Quality in Healthcare Operations with Jarvis Gray
  • Episode 073: Wes Graham’s Primer on Process Improvement
  • Episode 091: Debunking COO Myths with Maria Jones
  • Episode 096: Using Customer Intelligence to Improve Operations with Adam Hayes


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More About Guest, Mohammad Ali Ajlouni:
Mohammad Ali Ajlouni is an executive with over 37 years of diversified experience with a colorful spectrum of knowledge and practice that has combined together in a well-balanced, savvy, and harmonized blend of technical, financial, managerial and leadership competencies.  He is a renowned figure in lean management and one of the earlier lean practitioners, educators, and thinkers in lean management in Jordan.

Additionally, Mohammad is an expert in operational excellence, discrete-event simulation and modeling, performance management, and financial and statistical analysis.  He also has a proven record of successful and meaningful leadership and the ability to drive a new culture through his vast experience in all HR systems.

Mohammad currently focuses on mentoring and working with emerging entrepreneurs and leaders to support them in linking an innovative culture to strategy, marketing, and business development.  He has a B.A. in Military Science, a B.S. in Chemical Engineering, and a Master of Science in Industrial Engineering.


More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

073: Wes Graham’s Primer on Process Improvement

What do peanut butter, gas gauges, coffee, and flat tires have in common? Leave it to Wes Graham to explain. As an Industrial Engineer and Lean Six Sigma Master Black Belt, he uses clever analogies to assert the value of processes and why, if not properly defined or followed, “Everybody will always follow the path of least resistance.” In this episode, Wes dons his training hat to offer a crash course on Lean and Six Sigma – two process improvement methodologies rooted in customer-centricity and increasing quality and value. Listen as he takes a complex subject and breaks it down using anecdotes and humorous examples that we can all relate to.

Special Guest: Wes Graham, Lean Six Sigma Master Black Belt – Graham Process Consulting

Location:  Atlanta, GA  USA

Show Notes:

  • American Society for Quality (ASQ): an organization that serves as the voice of quality via education, best practices, case studies, and training with membership in 130 countries.
  • The George Group (now owned by Accenture): (NYSE: ACN) “…George Group, a privately held consulting firm specializing in helping companies and governments enhance their performance through strategic process improvements, accelerated innovation and streamlined operations.”

Watch the Video Version of this Interview (COMING SOON!):


Related Episodes:

  • Episode 008: The Lean Methodology: What It Is and How to Apply it to Your Small Business
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 021: Improving Quality in Healthcare Operations
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides

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