interview

073: Wes Graham’s Primer on Process Improvement

What do peanut butter, gas gauges, coffee, and flat tires have in common? Leave it to Wes Graham to explain. As an Industrial Engineer and Lean Six Sigma Master Black Belt, he uses clever analogies to assert the value of processes and why, if not properly defined or followed, “Everybody will always follow the path of least resistance.” In this episode, Wes dons his training hat to offer a crash course on Lean and Six Sigma – two process improvement methodologies rooted in customer-centricity and increasing quality and value. Listen as he takes a complex subject and breaks it down using anecdotes and humorous examples that we can all relate to.

Special Guest: Wes Graham, Lean Six Sigma Master Black Belt – Graham Process Consulting

Location:  Atlanta, GA  USA

Show Notes:

  • American Society for Quality (ASQ): an organization that serves as the voice of quality via education, best practices, case studies, and training with membership in 130 countries.
  • The George Group (now owned by Accenture): (NYSE: ACN) “…George Group, a privately held consulting firm specializing in helping companies and governments enhance their performance through strategic process improvements, accelerated innovation and streamlined operations.”

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Related Episodes:

  • Episode 008: The Lean Methodology: What It Is and How to Apply it to Your Small Business
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 021: Improving Quality in Healthcare Operations
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides

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072: Gifford Pace’s Inventory Management Process

As demand increases for your tangible goods, you will inevitably have to streamline your order-to-delivery process to ensure customer satisfaction. Outsourcing inventory management represents an opportunity cost when considering your small business no longer has the capacity to fulfill orders in a timely manner. Storing inventory in your basement, garage, or closets is no longer an option. In this episode, Gifford Pace explains a process his employer implements to help people “get their garage back” and ensure their order fulfillment is not compromised during sales peaks.

Special Guest: Gifford Pace, Business Development Consultant – Fulfillment Strategies International (FSI)

Location:  Atlanta, GA  USA

Show Notes:

  • Just-in-Time: an inventory management system that discourages long-term stocking and supplies products as needed.
  • The SEMA Show: a premier trade-only event in the automotive retailer space bringing together over 2,400 exhibitors and 70,000 domestic and international buyers.
  • Affiliate Summit: host of the largest performance marketing events around the world.
  • National Hardware Show: a trade show giving “access to everything you need to move your business forward, including new buying opportunities, merchandising ideas & solutions, money-saving deals & face-to-face networking opportunities” in the home improvement industry.
  • Southern United States Trade Association (SUSTA): “a non-profit organization that facilitates trade between small to medium-sized southern U.S. companies and overseas importers…to promote the export of high-value food and agricultural products.”

Learn More About Just-in-Time in this Video:

Be Inspired by Sara Blakely’s Personal Growth Story that Involves Inventory Management:

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Related Episodes:

  • Episode 015: How I Use Business Infrastructure in My Restaurant
  • Episode 065: Jason Smith’s Sales Synergistics Process
  • Episode 067: Trace Blackmore’s Documenting SOPs Process

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071: Damon Burton’s Scaling with Quality Control Process

Good things come to those who wait…and persistently work toward their goal. Damon Burton knows this all too well. As the founder of SEO National, he made a conscious decision to scale and increase his company’s capacity to work with large clients. It worked! SEO National’s client list now includes Inc. 5000 companies as well as various NBA teams.  In this episode, Damon shares the realistic time commitment as well as the daily operational processes, people, and a robust list of tools he leverages to make it all possible.

Special Guest: Damon Burton, Founder & CEO – SEO National

Location:  Salt Lake City, UT  USA

Show Notes:

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Related Episodes:

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070: Mariela Dabbah’s Building an Alliance Process

“al·li·ance – a union or association formed for mutual benefit.” Mariela Dabbah says every leader should have 10-15 strong alliances to assist in career navigation and professional development. As a leadership and career development expert, she has built an entire movement around this principle. In this episode, she describes the 5-stage process her company, Red Shoe Movement, implements to empower and steer upward-bound women within large organizations toward success. Learn how the pillars of mutual mentoring and self-leadership can take your relationships beyond networking and yield more fruitful results.

Special Guest: Mariela Dabbah, Founder & CEO – Red Shoe Movement

Location:  New York City, NY  USA

Show Notes:

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Related Episodes:

  • Episode 009: Business Coaching vs. Consulting: 9 Tips for Choosing the Right Type of Guidance with Latarsha Horne
  • Episode 013: The Process of Networking with Corey Moore
  • Episode 035: Positioning Front Line Leadership for Success
  • Episode 050: Sparking Innovation & Sales via Intrapreneurship with Carl E. Reid

 

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069: Calvin Williams’ Service Delivery Process

Calvin Williams, Jr. is on a mission. He believes wealth management services should be accessible to everyone, not just the uber-rich. As such, he started Freeman Capital – an award-winning FinTech company with rapid expansion goals and high visibility. In this episode, Calvin details the service delivery process he implements to maintain a positive customer experience while managing a 100% remote team. He also shares the different technologies he leverages to keep it all together.

Special Guest: Calvin Williams, Jr., Founder & CEO – Freeman Capital

Location:  Charlotte, NC  USA

Show Notes:

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Related Episodes:

    • Episode 030: Connecting Your Software for Maximum Productivity with Garrett Massey
    • Episode 032: Running Your Business by the Numbers with Charles H. Green
    • Episode 040: Lowering Overhead and Increasing Revenue with Forrest Tuff
    • Episode 042: Automating the Sales Process with Tim Bornholdt

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068: Anne Sugar’s Hiring to Scale Process

Positioning your company for hyper-growth requires “leveling up” people as well as processes and tools. Many leaders (and investors) interpret leveling up as replacing existing personnel with more qualified people. But the onus is on these leaders to create a culture of continuous education rather than blaming people when things go wrong. In this episode, Anne Sugar, an executive coach for the Harvard Business School Executive Program, provides an in-depth case study of a hiring process she coached an H.R. executive through as she set out to answer four key questions in preparation for expansion.

Special Guest: Anne Sugar, Founder & CEO – Anne Sugar Coaching & Consulting

Location:  Boston, MA  USA

Show Notes:

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Related Episodes:

  • Episode 007: Staffing Up While You Scale Up: Getting the Help You Need When You Need It
  • Episode 023: Attracting Top Talent to Your Business with Jim Stroud
  • Episode 037: Leveraging Culture to Drive Business Transformation with Lakeisha Poole

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