expert

055: The One Thing You Need to Know About High Stakes Conversations – Dez Thornton

According to professional speechwriter and speech coach Dez Thornton, “A high stakes conversation is anytime you have to communicate and your reputation is on the line.”  The successful outcome of your communication depends on your delivery.  In the most quotable episode to-date, Dez shares the most important thing you need to know about having high stakes conversations and the people, processes, and tools you should leverage to close the interpretation gap (what you say vs. what your audience hears).

Special Guest: Dez Thornton, Professional Speechwriter & Speech Coach – Dez Thornton, LLC

Location: Atlanta, GA  USA

Show Notes:

Related Episodes:

    • Episode 017: How Traveling Can Lead to Self-Discovery & Business Evolution
    • Episode 046: Leveraging Your Story for Team Cohesion with Hasani X
    • Episode 050: Sparking Innovation & Sales via Intrapreneurship with Carl E. Reid

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054: The One Thing You Need to Know About Social Media – Marie Incontrera

Vlogs, blogs, links, tags, hashtags…these are more than just buzzwords.  They are the digital currency of the Information Age and businesses seeking to grow who ignore it, do so to their detriment.  In this episode, social media consultant Marie Incontrera shares the most important thing you need to know about social media as well as the people, processes and tools needed to implement a sustainable posting strategy.  Find out why she says you need a customized plan because there is no one-size-fits-all approach to social media.

Special Guest: Marie Incontrera, Founder & CEO – Incontrera Consulting

Location: Brooklyn, New York  USA

Show Notes:

Related Episodes:

    • Episode 020: Striking the Perfect Balance between Marketing & Operations
    • Episode 043: Becoming an Online Influencer with Heather Havenwood
    • Episode 051: Designing a Digital Content Management Process with Alicia Butler Pierre

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051: Designing a Digital Content Management Process with Alicia Butler Pierre

There’s no escaping the reality of having a strong online presence.  In this Season 4 finale, Alicia Butler Pierre, business infrastructure expert and host of the Business Infrastructure show, shares the two-pronged approach she uses to design a content management process that is practical, sustainable and rooted in data science.  Listen as she candidly shares the series of events that led her to change her once negative views about online content creation and distribution.  You too can create your own “web” of content that sticks and converts through the right selection of people, processes and tools.

Special Guest: Alicia Butler Pierre, Founder & CEO – Equilibria, Inc.

Location: Atlanta, GA  USA

Show Notes:

Related Episodes:

  • Episode 001: What is Business Infrastructure and Who Are You to Tell Me About It?
  • Episode 020: Striking the Perfect Balance Between Marketing & Operations (Andrea D. Smith)
  • Episode 038: Building Business Infrastructure for Scale
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides
  • Episode 043: Becoming an Online Influencer with Heather Havenwood

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050: Sparking Innovation & Sales via Intrapreneurship with Carl E. Reid

In an ever-changing economic landscape, it’s difficult for small businesses to find salespeople willing to work on mostly commission.  Have you ever thought about empowering your existing employees to become intrapreneurs?   IBM started this concept of intrapreneurship as an affordable, alternative way to foster innovation and sales while bringing new products and services to market faster.  In this episode, technology and leadership development consultant Carl E. Reid defines what an intrapreneur is and shares how he develops intrapreneurship programs to help clients dramatically increase their sales.  Learn why the edification process is key to maximizing the outcome.

Special Guest: Carl E. Reid, Founder & CEO – Savvy Intrapreneur

Location:  New York, NY  USA

Show Notes:

Related Episodes:

  • Episode 013: The Process of Networking
  • Episode 014: Dispelling 4 Common Entrepreneur Myths About Business Growth
  • Episode 023: Attracting Top Talent to Your Small Business
  • Episode 035: Positioning Front Line Leadership for Success
  • Episode 045: Using Organization Design to Drive Innovation with Ron Carucci

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049: Vetting Doctors to Promote Patient Safety with Dilsa Bailey

Trust, but verify.  There’s a reason certifying and accrediting agencies exist – to protect end consumers and ensure quality.  This is especially important when it comes to our health!  No one is above reproach or investigation, including medical professionals.  Dilsa Bailey has 30 years of experience developing policies, processes, and training to keep healthcare providers compliant.  In this episode, she shares how she uses business infrastructure to build sustainable credentialing foundations so that healthcare providers can vet doctors and grow without compromising patient safety.

Special Guest: Dilsa Bailey, Founder & CEO – The Right Credentials Network

Location:  Atlanta, GA  USA

Show Notes:

  •  trcn-training.com: Dilsa’s online credentialing training courses
  • The National Committee for Quality Assurance (NCQA): the leader in health care accreditation.
  • American Medical Association: largest organization of physicians and medical students in the U.S. dedicated to promoting “the art and science of medicine and the betterment of public health.”
  • HealthGrades.com: provides “trusted information that helps consumers and providers make meaningful connections.”
  • Centers for Medicare & Medicaid Services (CMS): a U.S. federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services providing information that “empower[s] patients to work with their doctors and make health care decisions that are best for them.”
  • Office of Inspector General: federal organization dedicated to combating fraud, waste and abuse and to improving the efficiency of Health & Human Services programs.
  • Federation of State Medical Boards (FSLB): this organization keeps patients safe by “supporting America’s state medical boards in licensing, disciplining and regulating physicians and other healthcare professionals.
  • National Association of Medical Staff Services (NAMSS): an organization “committed to enhancing the professional development of and recognition for professionals in the medical staff and credentialing services field.
  • System for Award Management (SAM): “a [U.S.] government-wide portal that is consolidating the capabilities of multiple systems and information sources used by the Federal government in conducting the acquisition and financial assistance…processes.”
  • Dr. Death Podcast: a cautionary tale featuring the “story of Christopher Duntsch, a Texas surgeon who was convicted of gross malpractice after thirty-one of his patients were left seriously injured after he operated on them, and two patients died during his operation.”

BONUS: 

Check out this FREE healthcare review app:CareSay connects you directly to your healthcare provider and empowers you to communicate and interact in real-time.”

Related Episodes:

  • Episode 008: The Lean Methodology: What It Is & How to Apply It To Your Small Business with John Kamp
  • Episode 021: Improving Quality in Healthcare Operations with Jarvis Gray
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides

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048: Automating Human Resource Compliance with Jason Cavness

Around 543,000 new businesses start in the U.S. each month.  Those fortunate to hire employees often cannot afford the high cost of Human Resources (H.R.).  That’s where Jason Cavness comes in.  Through his technology, he delivers employee manuals to small business quickly and inexpensively.  This ensures compliance and reduces risk while scaling to meet operational demands.  In this episode, Jason shares how he automates certain H.R. functions and explains the key difference between an employee manual and an operations manual.  He also shares a list of 25+ resources he recommends – be sure to download those in the show notes below!

Special Guest: Jason Cavness, Founder & CEO at cavnessHR

Location:  Seattle, WA  USA

Show Notes:

Download a list of additional resources Jason recommends: Digital Tools Recommended by cavnessHR

Related Episodes:

  • Episode 007: Staffing Up While You Scale Up: Tips for Getting the Help You Need When You Need It
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 023: Attracting Top Talent to Your Small Business
  • Episode 028: Managing Virtual Teams in a Freelance Economy
  • Episode 042: Automating the Sales Process with Tim Bornholdt

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