101: Creating a Learning Culture to Enhance Operations with Jay Hassell

According to Jay Hassell, “Getting things done requires a culture of learning.” As the COO of Novologic, he advocates for people and company culture as the key ingredients for improving operations. His H.R. background gives him a strategic advantage in driving learning and training initiatives. In this episode, Jay explains how a focus on people, products, and processes leads to increased profit and performance. He also announces a new learning experience platform to assist companies in pivoting from live to virtual events.

Special Guest: Jay Hassell, COO – Novologic

Location:  Suwanee, GA  USA

Show Notes:

  • Rethinking Events: Novologic’s online learning portal premiering June 25, 2020 where participants can learn from and collaborate with innovators to rethink what’s possible for your next event. “This isn’t your standard ‘webinar event,’ although there will be plenty of live and recorded webinars to binge on.”
  • The LMS vs LXP: Which One Should You Choose?: an article by Thinqi defining the Learning Management System (LMS) and the Learning Experience Platform (LXP) and what the differences are. This knowledge can help leaders and managers understand how to initiate, implement, and monitor learning at their organizations.
  • Slack: a communication app ideal for remote teams that offers the ability to organize work updates by topic, private groups, and direct messaging.
  • Trello: a web-based app to organize and prioritize work and projects with remote teams.
  • Google Meet: Google’s free video-communication service where invited guests can join an online video conference from their computer using any modern web browser or via the app on mobile devices.
  • Google Hangouts: Google’s free phone app enabling users to communicate via video call, phone, or messaging.
  • The Culture Engine: A Framework for Driving Results, Inspiring Your Employees, and Transforming Your Workplace: a book by S. Chris Edmonds.

Related Episodes:

  • Episode 037: Leveraging Culture to Drive Business Transformation
  • Episode 052: The One Thing You Need to Know About Organizational Agility with Roger Nierenberg
  • Episode 068: Anne Sugar’s Hiring to Scale Process

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More About Guest, Jay Hassell:
Jay Hassell is the COO of Novologic – a culture agency that offers software solutions specifically geared towards influencing and shaping organizational culture. As COO, Jay:

  • Oversees day-to-day operations and allocates staff resources while monitoring professional development,
  • Provides leadership and oversight for all operational functions,
  • Contributes to strategic decisions as a member of the leadership team,
  • Develops systems and processes that support business development activities, and
  • Works with Principals to develop offerings and products to bring to market.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

042: Automating the Sales Process with Tim Bornholdt

As an app developer, Tim Bornholdt is no stranger to process automation.  Yet it wasn’t until he “put up a mirror” to his own company’s sales process, that he realized they were losing sales as a result of different people doing the same work in different ways.  So he automated the sales process leading to service consistency, better tracking and ultimately increased sales conversion.  Listen as he shares tips on selecting the right people and technologies to leverage during the process automation journey.

Special Guest: Tim Bornholdt, Partner at The Jed Mahonis Group

Location: St. Louis Park, MN  USA

Show Notes:


Related Episodes:

  • Episode 008: The Lean Methodology: What It Is & How to Apply It To Your Small Business
  • Episode 018: How AI Technology Can Scale Your Business
  • Episode 030: Connecting Your Software for Maximum Productivity

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