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067: Trace Blackmore’s Documenting SOPs Process

When Trace Blackmore started getting information out of his head and onto paper, great things happened in his business. His 16-year-old industrial water treatment company has defied the small business failure odds and he attributes some of that longevity to having procedures that remove guesswork and promote high standards. In this episode, Trace shares his process for identifying and documenting key standard operating procedures (SOPs) and more importantly, hacks for getting people to actually follow them.

Special Guest: R. Trace Blackmore, Founder & CEO – Blackmore Enterprises

Location:  Lawrenceville, GA  USA

Show Notes:

How to Make Toast TED Talk by Tom Wujec:

Watch the Video Version of this Interview (Coming Soon!):

 

Related Episodes:

  • Episode 006: How Can I Implement Business Infrastructure in My Company?
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides
  • Episode 042: Automating the Sales Process with Tim Bornholdt
  • Episode 048: Automating Human Resource Compliance with Jason Cavness

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048: Automating Human Resource Compliance with Jason Cavness

Around 543,000 new businesses start in the U.S. each month.  Those fortunate to hire employees often cannot afford the high cost of Human Resources (H.R.).  That’s where Jason Cavness comes in.  Through his technology, he delivers employee manuals to small business quickly and inexpensively.  This ensures compliance and reduces risk while scaling to meet operational demands.  In this episode, Jason shares how he automates certain H.R. functions and explains the key difference between an employee manual and an operations manual.  He also shares a list of 25+ resources he recommends – be sure to download those in the show notes below!

Special Guest: Jason Cavness, Founder & CEO at cavnessHR

Location:  Seattle, WA  USA

Show Notes:

Download a list of additional resources Jason recommends: Digital Tools Recommended by cavnessHR

Related Episodes:

  • Episode 007: Staffing Up While You Scale Up: Tips for Getting the Help You Need When You Need It
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 023: Attracting Top Talent to Your Small Business
  • Episode 028: Managing Virtual Teams in a Freelance Economy
  • Episode 042: Automating the Sales Process with Tim Bornholdt

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039: Using Processes for Structure & Consistent Results with Paul Nicholaides

In this first episode of Season 4, Paul Nicholaides shares an example of how he used processes to help a fast-growing company scale without compromising their culture.  He specifically explains how he helped shape his client’s business infrastructure based on their value chain and processes.  Processes are a valuable component of business infrastructure because as Paul says, “Without it, there is chaos and people will produce different results.”    He also debunks the popular belief that processes are only for large enterprises and stresses that, to be effective, processes must be purposeful, relevant and continuously improved.  Discover the important lesson Paul says he learned from this experience as well as the two fundamental things he says are needed to sustain processes.

Special Guest: Paul Nicholaides, Principal Consultant/Managing Partner at Tanic.

Location: Leeds, England 

Show Notes:

 

Related Episodes:

  • Episode 002: My Business is Small…Why Does It Need Business Infrastructure?
  • Episode 024: Driving Faster with Business Infrastructure
  • Episode 035: Positioning Front Line Leadership for Success
  • Episode 037: Leveraging Culture to Drive Business Transformation
  • Episode 038: Building Business Infrastructure for Scale (includes soundbites from Paul)

 

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038: Building Business Infrastructure for Scale

Alicia is the founder of Equilibria, Inc. – the world’s largest repository on business infrastructure for small businesses.  And it happened quite by accident.  In this episode, she candidly shares the story of how this came to be by weaving together the messaging of each expert featured in Season 3 while acknowledging the mistakes she’s made along the way.  In doing so, Alicia candidly describes how she created a methodology for business infrastructure and how you can implement it to position your company for growth that is manageable, sustainable and profitable.  Also included are highlights from a conversation with fellow business infrastructure expert, Paul Nicholaides who confirms the benefits of business infrastructure.  Together, they are doing their part to eliminate the knowledge gap prevalent with this unseen, yet vital business area.

Monologue by: Alicia Butler Pierre, CEO of Equilibria, Inc. and Host of Business Infrastructure Podcast

Special Appearance: Paul Nicholaides, Managing Partner/Principal Consultant at Tanic

Show Notes:

 

 

BONUS: Video Introduction to the KasennuTM Methodology

Download Your Free Report on Using the KasennuTM Methodology to Create a Business Process that Increases Cash Flow!

 

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022: Foundation & Maintenance – Business Lessons from Cuba

In this episode, Alicia shares things she observed during a recent trip to Cuba and how those observations apply to how we run our small businesses.  A notable observation was the admirable and continuous preservation of cars, culture and cuisine.  However, many buildings have succumbed to the lack of maintenance primarily due to economic factors.  She makes the argument that it’s possible to save these buildings (and our parts of our business) through ongoing proactive and preventive maintenance.  If nothing more, may these lessons Alicia shares serve as a cautionary tale of the importance to develop processes to monitor all aspects of your business to minimize both risk and…ruin.

Monologue:  Alicia Butler Pierre, Founder & CEO of Equilibria, Inc.

Show Notes:

Related Episodes:

  • Episode 001:  What is Business Infrastructure and Who Are You to Tell Me About It?
  • Episode 019:  Who Said Operations Isn’t Sexy?
  • Episode 021:  Improving Quality in Healthcare Operations

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