conflict resolution

105: Streamlining Podcast Production with Berthine Crèvecoeur West

Eagerly anticipating the release of another podcast episode, one day, Berthine Crèvecoeur West found herself forgetting some critical steps. So this award-winning podcaster and global diversity and inclusion expert took a page out of her own book. She decided to not only document her process for producing her podcast, but she streamlined it too – and magical things started to happen! Get the full scoop in this episode about operating smarter, not harder in your business.

Special Guest: Berthine Crèvecoeur West, Founder & CEO – WestBridge Solutions

Location:  Lawrenceville, GA  USA

Show Notes:

Related Episodes:

  • Episode 051:Creating a Digital Content Management Process with Alicia Butler Pierre
  • Episode 056: The One Thing You Need to Know About Podcasting with Doug Sandler
  • Episode 100: Podcasting with Purpose featuring Jared Easley


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  • Producer & Host: Alicia Butler Pierre
  • Editor: Olanrewaju Ade
  • Sponsor: rVidi


More About Guest, Berthine Crèvecoeur West:
Berthine Crèvecoeur West believes the power of knowledge is transformational. She founded Westbridge Solutions on the core competencies of planning and organization, cultural awareness, and collaborative working. She received both her Bachelor of Arts and Master of Arts degrees from St. John’s University in Jamaica, NY.

Prior to becoming the CEO of Westbridge Solutions, LLC, Berthine worked in the corporate and healthcare sectors as a multilingual professional. Her passion for learning and sharing knowledge with others led to her role as a trainer and public speaker. She is the author of three books, Culture Incorporated: An Innovative Approach to Cultural Competence Diversity and Inclusion in the Workplace, Global Fluency: 50 Tips on Creating a Culturally Competent and Inclusive Professional Environment, and The Healthcare Trifecta: Conversations on the Intersectionality of Language, Illness and Culture. All three projects continue her drive towards positive cultural change on a global scale.


More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35+ countries.


More About Sponsor, rVidi:
rVidi is the easy app that lets you communicate via video soundbites in your own time in a public or private group setting. Learn more and download for free at  Currently available for iOS; Android development coming soon!

068: Anne Sugar’s Hiring to Scale Process

Positioning your company for hyper-growth requires “leveling up” people as well as processes and tools. Many leaders (and investors) interpret leveling up as replacing existing personnel with more qualified people. But the onus is on these leaders to create a culture of continuous education rather than blaming people when things go wrong. In this episode, Anne Sugar, an executive coach for the Harvard Business School Executive Program, provides an in-depth case study of a hiring process she coached an H.R. executive through as she set out to answer four key questions in preparation for expansion.

Special Guest: Anne Sugar, Founder & CEO – Anne Sugar Coaching & Consulting

Location:  Boston, MA  USA

Show Notes:

Watch the Video Version of this Interview (COMING SOON!)


Related Episodes:

  • Episode 007: Staffing Up While You Scale Up: Getting the Help You Need When You Need It
  • Episode 023: Attracting Top Talent to Your Business with Jim Stroud
  • Episode 037: Leveraging Culture to Drive Business Transformation with Lakeisha Poole

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063: The One Thing You Need to Know About Delivering Difficult News – Liz Kislik

As you lead your company through growth spurts, you may realize that it’s time to “level up” your business infrastructure. But how you communicate the need to upgrade people, processes and tools is just as important as the upgrade itself. Change is difficult, even in a faster-paced small business environment, and you can unknowingly create more chaos if you deliver news about change improperly. Liz Kislik has spent the past 30 years helping leaders work through change in fast growth environments. In this episode, she dons her conflict resolution hat to share best practices in delivering difficult news. One of the tools she recommends might surprise you – it’s something you likely use everyday.

Special Guest: Liz Kislik, Founder & CEO – Liz Kislik & Associates

Location:  Rockville Centre, NY  USA

Show Notes:

Related Episodes:

  • Episode 035: Positioning Front Line Leadership for Success with Victoria Rodgers
  • Episode 052: The One Thing You Need to Know About Organizational Agility – Roger Nierenberg
  • Episode 055: The One Thing You Need to Know About High Stakes Conversations – Dez Thornton
  • Episode 060: The One Thing You Need to Know About Mental Health & Entrepreneurship – Silke Glaab

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