104: Improving Workplace Communication with Bill Kurzeja

Being in the Army taught Bill Kurzeja the importance of leadership as he quickly moved up the ranks.  Upon transitioning back to the civilian world, he realized his ability to lead was only as good as his ability to communicate effectively.  In this episode, Bill details the process for how his company successfully improved production by 10-20%, increased customer satisfaction, and transitioned from a culture of “your” customer to “our” customer all through the use of better communication techniques and technologies.

Special Guest: Bill Kurzeja, Founder & CEO – Professional Success South

Location:  San Diego, CA  USA

Show Notes:

  • Get Focused with Bill K. and Gina Faye: Bill’s podcast co-hosted by Gina Faye, a licensed marriage and family therapist.  Listeners will experience and learn from people from all different walks of life on how to overcome your fears, blow past obstacles, and get focused.
  • Sales Domination CRM: a web-based and mobile CRM app designed and built to save time, streamline the sales process, and efficiently organize your data.  Benefits include: lead enrichment, automated data entry, targeted lead generation, unified communication center, and visual pipeline management.

Related Episodes:

  • Episode 042: Automating the Sales Process with Tim Bornholdt
  • Episode 050: Sparking Innovation & Sales Via Intrapreneurship with Carl E. Reid
  • Episode 065: Jason Smith’s Sales Synergistics Process
  • Episode 102: Everything You Need to Know About COOs with Mohammad Ali


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  • Producer & Host: Alicia Butler Pierre
  • Editor: Olanrewaju Ade
  • Sponsor: rVidi


More About Guest, Bill Kurzeja:
Bill Kurzeja is the Owner and founder of Professional Success South, a professional sales training and business consulting firm.  He has helped several small to large-scale businesses achieve their potential with the help of his unwavering dedication and his attention-to-detail approach for over 20 years.  After he transitioned from the United States Army, where he got his training in discipline and clear, effective communication, he entered the automotive retail industry where he further advanced his career in sales. With a solid background in the automotive retail industry, Bill continues to serve his clients within the internet sales marketing and retail sales of automotive service and parts realm attentively.

He is always working to bring knowledge to as many people as possible whether through his clients, on social media, or through his weekly podcast, Get Focused with Bill K and Gina Faye.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35+ countries.


More About Sponsor, rVidi:
rVidi is the easy app that lets you communicate via video soundbites in your own time in a public or private group setting. Learn more and download for free at  Currently available for iOS; Android development coming soon!

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063: The One Thing You Need to Know About Delivering Difficult News – Liz Kislik

As you lead your company through growth spurts, you may realize that it’s time to “level up” your business infrastructure. But how you communicate the need to upgrade people, processes and tools is just as important as the upgrade itself. Change is difficult, even in a faster-paced small business environment, and you can unknowingly create more chaos if you deliver news about change improperly. Liz Kislik has spent the past 30 years helping leaders work through change in fast growth environments. In this episode, she dons her conflict resolution hat to share best practices in delivering difficult news. One of the tools she recommends might surprise you – it’s something you likely use everyday.

Special Guest: Liz Kislik, Founder & CEO – Liz Kislik & Associates

Location:  Rockville Centre, NY  USA

Show Notes:

Related Episodes:

  • Episode 035: Positioning Front Line Leadership for Success with Victoria Rodgers
  • Episode 052: The One Thing You Need to Know About Organizational Agility – Roger Nierenberg
  • Episode 055: The One Thing You Need to Know About High Stakes Conversations – Dez Thornton
  • Episode 060: The One Thing You Need to Know About Mental Health & Entrepreneurship – Silke Glaab

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052: The One Thing You Need to Know About Organizational Agility – Roger Nierenberg

What does an orchestra have in common with your company?  Plenty, according to Maestro Roger Nierenberg.  As CEO, you are the conductor charged with listening and leading to ensure harmonious results.  By seating your team within a live professional orchestra, Roger teaches you how to look at it “as a mirror reflecting how you want to be and how you actually are.”  In this episode, he not only defines what organizational agility is, but also shares the one thing we need to know about it in order to identify root causes of problems, adapt quickly, and perform with less chaos.  Listen as he explains how you can use your voice as an instrument to facilitate teamwork.

Special Guest: Roger Nierenberg, Founder & CEO – The Music Paradigm

Location: New York, NY  USA

Show Notes:

Related Episodes:

    • Episode 008: The Lean Methodology: What It Is & How to Apply It to Your Small Business
    • Episode 034: Developing a Business Strategy for Sustainable Growth
    • Episode 035: Positioning Front Line Leadership for Success
    • Episode 045: Using Organization Design to Drive Innovation with Ron Carucci

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