change management

073: Wes Graham’s Primer on Process Improvement

What do peanut butter, gas gauges, coffee, and flat tires have in common? Leave it to Wes Graham to explain. As an Industrial Engineer and Lean Six Sigma Master Black Belt, he uses clever analogies to assert the value of processes and why, if not properly defined or followed, “Everybody will always follow the path of least resistance.” In this episode, Wes dons his training hat to offer a crash course on Lean and Six Sigma – two process improvement methodologies rooted in customer-centricity and increasing quality and value. Listen as he takes a complex subject and breaks it down using anecdotes and humorous examples that we can all relate to.

Special Guest: Wes Graham, Lean Six Sigma Master Black Belt – Graham Process Consulting

Location:  Atlanta, GA  USA

Show Notes:

  • American Society for Quality (ASQ): an organization that serves as the voice of quality via education, best practices, case studies, and training with membership in 130 countries.
  • The George Group (now owned by Accenture): (NYSE: ACN) “…George Group, a privately held consulting firm specializing in helping companies and governments enhance their performance through strategic process improvements, accelerated innovation and streamlined operations.”

Watch the Video Version of this Interview (COMING SOON!):

 

Related Episodes:

  • Episode 008: The Lean Methodology: What It Is and How to Apply it to Your Small Business
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 021: Improving Quality in Healthcare Operations
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides

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064: The One Thing You Need to Know About Process Improvement – Alicia Butler Pierre

Processes not only ensure consistency with how you make a product or deliver a service, but they directly impact your customer’s experience. In this Season 5 finale, Alicia Butler Pierre, host of the Business Infrastructure show, shares what a process is, its importance in building business infrastructure, and the one thing you need to know about improving one. Listen in as she describes the stages of her podcasting process to illustrate how to execute process improvement. It might be a fun exercise to go back to previous episodes to determine if you can detect the improvements she talks about from season to season! Leave a comment and let us know what you find.

Monologue: Alicia Butler Pierre, Founder & CEO  – Equilibria, Inc.

Location:  Atlanta, GA  USA

Show Notes:

Related Episodes:

  • Episode 008: The Lean Methodology: What it is & How to Apply it to Your Small Business
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides
  • Season 1: Laying the Foundation
  • Season 2: Making the Case for Business Infrastructure
  • Season 3: Ask the Experts
  • Season 4: How I Did It
  • Season 5: The One Thing You Need to Know About ____

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