business transformation

073: Wes Graham’s Primer on Process Improvement

What do peanut butter, gas gauges, coffee, and flat tires have in common? Leave it to Wes Graham to explain. As an Industrial Engineer and Lean Six Sigma Master Black Belt, he uses clever analogies to assert the value of processes and why, if not properly defined or followed, “Everybody will always follow the path of least resistance.” In this episode, Wes dons his training hat to offer a crash course on Lean and Six Sigma – two process improvement methodologies rooted in customer-centricity and increasing quality and value. Listen as he takes a complex subject and breaks it down using anecdotes and humorous examples that we can all relate to.

Special Guest: Wes Graham, Lean Six Sigma Master Black Belt – Graham Process Consulting

Location:  Atlanta, GA  USA

Show Notes:

  • American Society for Quality (ASQ): an organization that serves as the voice of quality via education, best practices, case studies, and training with membership in 130 countries.
  • The George Group (now owned by Accenture): (NYSE: ACN) “…George Group, a privately held consulting firm specializing in helping companies and governments enhance their performance through strategic process improvements, accelerated innovation and streamlined operations.”

Watch the Video Version of this Interview (COMING SOON!):

 

Related Episodes:

  • Episode 008: The Lean Methodology: What It Is and How to Apply it to Your Small Business
  • Episode 012: How to Find the Right Person for Your Process Improvement Initiative
  • Episode 021: Improving Quality in Healthcare Operations
  • Episode 039: Using Processes for Structure & Consistent Results with Paul Nicholaides

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037: Leveraging Culture to Drive Business Transformation

Just because the word “cult” is part of “culture,” it does not mean that your company has to function like one in order to attain sustainable success.  As small businesses grow larger, the transformation into becoming more corporate can be jolting and founders and employees alike may fear losing the very essence of what makes a business so special.  In this episode, Lakeisha Poole, a workplace futurist and expert in company culture, explains how a culture rooted in open communication and fairness can actually drive transformation in a positive direction.  Culture does not have to be cult-ish, not does it have to be toxic or adversarial to get things done.  Listen as Lakeisha shares her insights as an employment lawyer in defining the: 1) “untouchables” in an organization, 2) the 3 main issues that lead to workplace breakdown, and 3) how to make ethics and inclusion-focused leadership practical and tactical.

Show Notes:

Related Episodes:

  • Episode 014: Dispelling 4 Common Entrepreneur Myths about Business Growth
  • Episode 023: Attracting Top Talent to Your Small Business
  • Episode 028: Managing Virtual Teams in a Freelance Economy
  • Episode 035: Positioning Front Line Leadership for Success

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