business infrastructure

104: Improving Workplace Communication with Bill Kurzeja

Being in the Army taught Bill Kurzeja the importance of leadership as he quickly moved up the ranks.  Upon transitioning back to the civilian world, he realized his ability to lead was only as good as his ability to communicate effectively.  In this episode, Bill details the process for how his company successfully improved production by 10-20%, increased customer satisfaction, and transitioned from a culture of “your” customer to “our” customer all through the use of better communication techniques and technologies.

Special Guest: Bill Kurzeja, Founder & CEO – Professional Success South

Location:  San Diego, CA  USA

Show Notes:

  • Get Focused with Bill K. and Gina Faye: Bill’s podcast co-hosted by Gina Faye, a licensed marriage and family therapist.  Listeners will experience and learn from people from all different walks of life on how to overcome your fears, blow past obstacles, and get focused.
  • Sales Domination CRM: a web-based and mobile CRM app designed and built to save time, streamline the sales process, and efficiently organize your data.  Benefits include: lead enrichment, automated data entry, targeted lead generation, unified communication center, and visual pipeline management.

Related Episodes:

  • Episode 042: Automating the Sales Process with Tim Bornholdt
  • Episode 050: Sparking Innovation & Sales Via Intrapreneurship with Carl E. Reid
  • Episode 065: Jason Smith’s Sales Synergistics Process
  • Episode 102: Everything You Need to Know About COOs with Mohammad Ali

 

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Credits_______________

  • Producer & Host: Alicia Butler Pierre
  • Editor: Olanrewaju Ade
  • Sponsor: rVidi

 

More About Guest, Bill Kurzeja:
Bill Kurzeja is the Owner and founder of Professional Success South, a professional sales training and business consulting firm.  He has helped several small to large-scale businesses achieve their potential with the help of his unwavering dedication and his attention-to-detail approach for over 20 years.  After he transitioned from the United States Army, where he got his training in discipline and clear, effective communication, he entered the automotive retail industry where he further advanced his career in sales. With a solid background in the automotive retail industry, Bill continues to serve his clients within the internet sales marketing and retail sales of automotive service and parts realm attentively.

He is always working to bring knowledge to as many people as possible whether through his clients, on social media, or through his weekly podcast, Get Focused with Bill K and Gina Faye.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35+ countries.

 

More About Sponsor, rVidi:
rVidi is the easy app that lets you communicate via video soundbites in your own time in a public or private group setting. Learn more and download for free at rVidi.com.  Currently available for iOS; Android development coming soon!

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103: Making the Case for Small Business Operations with Alicia Butler Pierre featuring Maegan Lane

This Season 8 finale is different – it’s not Alicia Butler Pierre’s typical monologue. She’s joined by her 13-year-old goddaughter, Maegan Lane – a budding teen entrepreneur and COO of a clothing startup, Karma Collections. In this episode, Alicia answers questions submitted by listeners throughout the season, and, in the process, tells Maegan how it applies to her business. The result is answers that not only address the specific questions but show the applicability to any business regardless of industry. In a surprising twist, Maegan actually asks some impromptu questions, one of which admittedly has Alicia stumped!

Final Season 8 Episode with Alicia Butler Pierre, Founder & CEO – Equilibria, Inc.

Special Guest: Maegan Lane, Co-Founder & COO – Karma Collections

Location:  Laurel, MS  USA

Show Notes:

  • Follow Karma Collections on Twitter.
  • Follow Karma Collections on Instagram.
  • In this episode, Alicia Answers the Following Questions From Listeners:
    1. Why are some companies eliminating the COO position?
    2. How is business infrastructure different from operations?
    3. How do you create a dashboard and what do you recommend putting on one?
    4. What is the difference between Lean and Six Sigma?
    5. Is it true that Lean Six Sigma doesn’t apply to every company?
    6. What’s the difference between growing and scaling a business?
  • Contact Alicia for a personalized consultation about small business operations.
  • 2019 Business Infrastructure Resources Guide: download this free compilation of over 300 resources (including books and software) to help streamline your business’ operations (shared on this podcast by our guests).
  • Behind the Facade: How to Structure Company Operations for Sustainable Success: Alicia’s how-to book where you can learn her framework for creating business infrastructure.

Watch Alicia Answer Alexandria Bolton’s Question About Home Office Setup:

Alicia Helps Alex Organize Her Home Office from Janice Jensen on Vimeo.

 

Related Episodes:

 

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More About Guest, Maegan Lane:
Maegan Lane is a budding teen entrepreneur well on her way to becoming an official influencer both on- and offline.  She’s on a mission to make her mark on this world in a positive way starting with a girls’ empowerment group she created at her school.  Maegan is the COO at Karma Collections – a clothing and accessories startup co-founded by her and her mother, Christie Caire. In true entrepreneur fashion, she’s juggling multiple priorities including a recent transition to home-schooling as the result of COVID-19.  She’s an avid reader and excels in her STEM-related studies.  In her spare time, Maegan enjoys learning new apps, video editing, investigative research, and playing basketball.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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102: Everything You Need to Know About COOs with Mohammad Ali Ajlouni

Mohammad Ali may not float like a butterfly or sting like a bee, like the famous boxer by the same name, but he is a champion – a champion of operations. With over 37 years of combined experience as a high-ranking military official, chemical and industrial engineer, COO, and board member, he recognizes problem-solving as the cornerstone for continuous improvement. In fact, he started the first auto manufacturing company in Jordan. In this episode, Mohammad takes us on an A to Z tour of all things operations and explains why he believes, “If CEOs do not understand operations, they are bound to be replaced.”

Special Guest: Mohammad Ali Ajlouni, former COO – KADDB Investment Group

Location:  Amman, Jordan

Show Notes:

Watch this TEDx Talk on Emotional Intelligence by Dr. D. Ivan Young:

Related Episodes:

  • Episode 021: Improving Quality in Healthcare Operations with Jarvis Gray
  • Episode 073: Wes Graham’s Primer on Process Improvement
  • Episode 091: Debunking COO Myths with Maria Jones
  • Episode 096: Using Customer Intelligence to Improve Operations with Adam Hayes

 

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More About Guest, Mohammad Ali Ajlouni:
Mohammad Ali Ajlouni is an executive with over 37 years of diversified experience with a colorful spectrum of knowledge and practice that has combined together in a well-balanced, savvy, and harmonized blend of technical, financial, managerial and leadership competencies.  He is a renowned figure in lean management and one of the earlier lean practitioners, educators, and thinkers in lean management in Jordan.

Additionally, Mohammad is an expert in operational excellence, discrete-event simulation and modeling, performance management, and financial and statistical analysis.  He also has a proven record of successful and meaningful leadership and the ability to drive a new culture through his vast experience in all HR systems.

Mohammad currently focuses on mentoring and working with emerging entrepreneurs and leaders to support them in linking an innovative culture to strategy, marketing, and business development.  He has a B.A. in Military Science, a B.S. in Chemical Engineering, and a Master of Science in Industrial Engineering.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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101: Creating a Learning Culture to Enhance Operations with Jay Hassell

According to Jay Hassell, “Getting things done requires a culture of learning.” As the COO of Novologic, he advocates for people and company culture as the key ingredients for improving operations. His H.R. background gives him a strategic advantage in driving learning and training initiatives. In this episode, Jay explains how a focus on people, products, and processes leads to increased profit and performance. He also announces a new learning experience platform to assist companies in pivoting from live to virtual events.

Special Guest: Jay Hassell, COO – Novologic

Location:  Suwanee, GA  USA

Show Notes:

  • Rethinking Events: Novologic’s online learning portal premiering June 25, 2020 where participants can learn from and collaborate with innovators to rethink what’s possible for your next event. “This isn’t your standard ‘webinar event,’ although there will be plenty of live and recorded webinars to binge on.”
  • The LMS vs LXP: Which One Should You Choose?: an article by Thinqi defining the Learning Management System (LMS) and the Learning Experience Platform (LXP) and what the differences are. This knowledge can help leaders and managers understand how to initiate, implement, and monitor learning at their organizations.
  • Slack: a communication app ideal for remote teams that offers the ability to organize work updates by topic, private groups, and direct messaging.
  • Trello: a web-based app to organize and prioritize work and projects with remote teams.
  • Google Meet: Google’s free video-communication service where invited guests can join an online video conference from their computer using any modern web browser or via the app on mobile devices.
  • Google Hangouts: Google’s free phone app enabling users to communicate via video call, phone, or messaging.
  • The Culture Engine: A Framework for Driving Results, Inspiring Your Employees, and Transforming Your Workplace: a book by S. Chris Edmonds.

Related Episodes:

  • Episode 037: Leveraging Culture to Drive Business Transformation
  • Episode 052: The One Thing You Need to Know About Organizational Agility with Roger Nierenberg
  • Episode 068: Anne Sugar’s Hiring to Scale Process

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More About Guest, Jay Hassell:
Jay Hassell is the COO of Novologic – a culture agency that offers software solutions specifically geared towards influencing and shaping organizational culture. As COO, Jay:

  • Oversees day-to-day operations and allocates staff resources while monitoring professional development,
  • Provides leadership and oversight for all operational functions,
  • Contributes to strategic decisions as a member of the leadership team,
  • Develops systems and processes that support business development activities, and
  • Works with Principals to develop offerings and products to bring to market.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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099: Pivoting Operations During a Pandemic with Marshall Freeman

Marshall Freeman is the COO of the Atlanta Police Foundation (APF), a non-profit organization on a mission to make Atlanta America’s safest large city. In this episode, he details why the APF’s public-private partnership model enables them to pivot and act quickly leading to one of the lowest reported cases of COVID-19 for police officers. Discover what goes on behind-the-scenes as Marshall describes the crime prevention playbook and business infrastructure that serve as the cornerstone and foundation of the APF’s successes.

Special Guest: Marshall Freeman, Chief Operating Officer – Atlanta Police Foundation

Location:  Atlanta, GA  USA

Show Notes:

Watch this Video to Learn More About the APF’s Operation Shield:

Related Episodes:

  • Episode 010: Cybersecurity & Small Business: What You Need to Know for Maximum Data Protection
  • Episode 034: Developing a Business Strategy for Sustainable Growth
  • Episode 070: Mariela Dabbah’s Building an Alliance Process
  • Episode 098: Producing a Hit TV Show with Janice Jensen

 

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More About Guest, Marshall Freeman:
Marshall Freeman serves as Chief Operating Officer for the Atlanta Police Foundation, the nationally renowned non-profit law enforcement advocacy, strategic planning, and research organization that supports public safety in Atlanta. He leads a team that manages programs and initiatives designed to prevent and decrease crime, enhance public safety infrastructure, increase police visibility, provide mid-career training to Atlanta Police Department officers, and test and acquire state-of-the-art technology for the south’s largest urban police force. For the previous 18 years, Marshall has managed large-scale events across the country and developed a strategy for many celebrity clients. Marshall is a proud graduate of Johnson & Wales University and a native of Detroit, Michigan.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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098: Producing a Hit TV Show with Janice Jensen

TV Producers have more in common with COOs and Project Managers than you might think. As Emmy-nominated producer Janice Jensen explains, “We’re all responsible for putting together the pieces” to deliver a profitable product on time and within budget. In this episode, Janice draws from her experience in producing hit shows like Tiny House, Big Living to explain what goes on behind the scenes in coordinating the people, processes, and tools required from pre- to post-production. You’ll also be among the first to learn more about her revolutionary new video-based app.

Special Guest: Janice Jensen, Executive Producer – Mt. Evans Pictures

Location:  Denver, CO  USA

Show Notes:

  • IMDB profile: Janice’s listing of production credits.
  • rVidi: Janice’s new mobile video collaboration app currently available on iOS. It offers a better way to engage with others via 30-second video soundbites in a private or public group setting.
  • Fixin Vixens: a podcast hosted by Annie & Alex – two D-I-Yers who talk about all things real estate from remodeling and rehabbing properties to buying and selling properties. Also available in TV show format on YouTube.
  • Podcast Allies: a website featuring the consulting and production services of Elaine Appleton Grant and Lindsey O’Connor.  Their company specializes in high-quality audio storytelling for podcasters.
  • Nyport Media: a pop-up/mobile podcast production company specializing in podcast development, recording, and launching.ur pop-up studio can come to you. “Nyport Media can transform your small conference room or kitchen table into a professional recording space.”
  • Vivial: website of the “groundbreaking marketing tech company with a full range of engagement tools. Enhance the way you connect with customers, build loyalty, manage content, and track results.”

Related Episodes:

  • Episode 046: Leveraging Your Story for Team Cohesion with Hasani X
  • Episode 080: Pivoting into a New Niche with Marco Champion
  • Episode 084: Niching to Scale with Meredith Moore

Like What You Heard? Please Leave a Review on Apple Podcasts

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More About Guest, Janice Jensen:
Janice Jensen is a former TV investigative journalist turned seasoned TV series showrunner, writer, and director.  She specializes in creating pilots and producing TV series for networks including HGTV, DIY Network, Discovery, Animal Planet, and more. Genres include documentary, reality TV, crime reenactment, and sports. Latest hits Tiny House, Big Living and Tiny Paradise chronicle passionate DIY’ers and builders as they create some of the most tricked-out and clever tiny houses out there. The two series have led to multiple spin-offs and one-hour specials.

Janice also recently launched a regular podcast series, Fixin Vixens, directed toward the female DIY’er — hosted by two amazing flippers from Kentucky. She also created the revolutionary video collaboration app, rVidi.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.

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