business infrastructure for a fast-growing business

167: How an Operational Excellence Culture Catalyzes Scale featuring Gary Nickol

This Episode is Sponsored By:

                                                                                     

As the Chief Operating Officer (COO) of PSS Gary Nickol aptly describes his role as, “…the glue between staff, customers, and the community.” PSS is a visual aid and communication tools company for educators. Their growth was once stagnated by a top-down leadership model.

That is until new owners came on board.

Gary championed a bottom-up model, one that empowers employees to own their work and the results. This recommendation was rooted in his former experiences leading his own company as well as managing people and overseeing customer support at Best Buy.

In this episode, Gary shares how, in just 16 months, PSS nearly doubled its employee size despite the pandemic. He also describes his guideposts for operational excellence and the role it plays in enabling them to keep up with fast growth without sacrificing quality. Discover how you can apply these concepts to grow and scale your business too!

 

Special Guest: Gary Nickol, COO – PSS

Location: Mooresville, NC  USA

Air Date: Sept. 19, 2021

SHOW NOTES:

Websites:

  • PSS: the official website of PSS, a company offering a variety of visual aid and communications tools that complement learning objectives set by K-12 educators.
  • Magic Cutter: a PSS product that enables high-quality, on-demand printing of various shapes. Bring the custom-designed pieces you need for origami projects, puzzles, bulletin boards, games, and more to life.
  • Poster Maker: a PSS product that offers high-quality, on-demand printing of large, colorful posters.
  • Cool Lam: a PSS product offering a unique, low-tech solution for laminating different sized visual aids, no electricity or heat required!
  • Salesforce’s 1% Pledge: Salesforce’s 1-1-1 philanthropic model that “…invites all entrepreneurs and their companies to commit important resources (product, time, and resources) to support integrating philanthropy into their business from an early stage.” The idea is to inspire early-stage corporate philanthropy by committing to pledging one or more of the following: 1% of equity, 1% of time, 1% of product, and 1% of profit to support nonprofits in local communities.

Books: 

Professional Organizations:

  • COO Forum: an international organization dedicated to Chief Operating Offers. The COO Forum is “a private and confidential member network featuring: member profiles and contributions, extensive library of business information, calendar chapter meetings, industry forums, chat feature, and private chapter networks.”

Related Video: How to Conduct a Remote Brainstorming Session with Thinksmart Whiteboard App featuring Joseph Powell

 

Related Video: How to Improve a Kitting Process for Your D-I-Y Product – Sebastian & Melanie Flores

 

Related Episodes: 

  • Episode 089: Understanding the Value of COOs with Bill Sheperd
  • Episode 091: Debunking COO Myths with Maria Jones
  • Episode 113: Educating Students During a Pandemic with Rachna Nath
  • Episode 144: Diversity, Digital Transformation and Coaching Parents with Punam Saxena
  • Episode 164: What is EOS and How Does it Lead to Operational Excellence with Lynda Martin

 

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Gary Nickol:
Gary Nickol is the Chief Operating Officer (COO) for PSS in the Charlotte, NC Area. PSS serves the K12 Education Market by creating meaningful and effective learning experiences for students through our physical solutions including educational content. Gary’s been with PSS for approximately five years. He started out leading PSS’ sales and marketing departments and transitioned to his latest role as COO role two years ago.

Over the past year, PSS has scaled from a 14-person organization to currently 25 and there’s an aggressive growth plan to grow 40% a year for the next five years. Together, Gary and other PSS leaders have put a lot of energy toward creating a culture of employee empowerment, replacing the previous centralized, top-down culture with one that promotes leading with context and decentralization. Outside of utilizing technology to improve operational processes, decentralizing and individual ownership/empowerment is a key to creating PSS as a scalable company.

 

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

166: Operational Excellence and the Business of Agriculture with Sharon Idahosa

This Episode is Sponsored By:

                                                                                     

Sharon Idahosa is on a mission to reduce world hunger and ultimately make food scarcity a thing of the past. Following an internship in the oil and gas industry, she realized the source of her stress was rooted in ignoring her passion. So, she changed direction and pursued a degree in agriculture instead.

Now, she’s the founder and CEO of Lifex Agriculture Initiative, a fast-growing Nigerian startup. They leverage the power of new media to empower rural farmers with the education, communication, and transportation resources needed to increase food security.

In this episode, Sharon shares what it’s really like to start an agriculture business in Nigeria, the world’s sixth most populated country. She also makes the case for establishing a foundation in operational excellence as she expands her team and their services. Discover Sharon’s processes for navigating supply chain disruptions, changes in supply and demand, and encroaching food deserts.

 

Special Guest: Sharon Idahosa, Founder & CEO – LIFEX Agriculture Initiative and Podcast Host of Let’s Talk Agriculture!

Location: Bayelsa, NIGERIA

Air Date: Sept. 12, 2021

SHOW NOTES:

Websites:

  • Sharon Idahosa: Sharon’s personal website dedicated to her agricultural consultancy work and advocacy.
  • Sidona Media: Sharon’s media company that specializes in content such as videos, podcasts, and e-books for the agricultural sector.
  • Nourishing Africa: Sharon’s profile on this site.

Podcast: 

Books: 

 

Related Episodes:

  • Episode 026: Finding Your Niche to Build an Empire with Dee Williams
  • Episode 084: Niching to Scale with Meredith Moore
  • Episode 165: The Operational Strategy for Expanding Amazon Prime Video with Tim Leslie

 

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Sharon Idahosa:
Sharon Idahosa is the founder and CEO of LIFEX Agriculture Initiative which she started in the year 2020 as a way to show support to rural farmers with little or no opportunity to thrive in the agricultural sector by carrying out training/workshops, skill acquisition to initiate sustainable agriculture and improve food security. She’s an Agriculturist, Advocate, and an Educationist; a visionary leader whose core values are Transparency and Excellence. Sharon is a graduate of the prestigious Benson Idahosa University. Her educational background in Agriculture enabled her to channel her mindset to the pressing issues the agricultural sector is faced with and she has taken a bold step to contribute and improve the agricultural sector.

Sharon specializes in agriculture articles, events, and podcasts. She uses different communication methods to communicate to a larger audience to spread the word about agriculture. She has made episodes with key people from different organizations including FAO, Climate Resilience Network (CRN), Corporate Farmers international, Novatero, DigiExt, and CSAYN – all centering around agriculture and making an impact.

 

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

165: The Operational Excellence Strategy for Expanding Amazon Prime Video with Tim Leslie

This Episode is Sponsored By:

                                                                                     

Trillion-dollar companies aren’t built overnight. It takes a customer-centric model, a willingness to fail, and a relentless pursuit of innovation paired with operational excellence. No one knows this better than Tim Leslie. He’s the corporate law attorney turned former 20-year Amazon executive that led the expansion of Prime Video into 200 countries.

When Prime launched in 2005, it didn’t make a profit for five or six years. Now, it’s one of Amazon’s three greatest inventions alongside AWS and Marketplace.

In this episode (and his first-ever podcast interview), Tim shares the playbook he used to scale Prime Video. Specifically, he highlights the hiring strategy, turnkey processes, and other tools that made rapid expansion possible. He even addresses some of Amazon’s controversies and fills us in on his latest passion – working with small organic suppliers. Discover the A to Z of how to take an idea for a new service or product from a seed to a juggernaut!

 

Special Guest: Tim Leslie, Former 20-Year Amazon Executive; Co-Founder – Loving Roots; Consultant, Advisor, and Board Member

Location: Bellevue, WA  USA

Air Date: Sept. 5, 2021

SHOW NOTES:

Websites:

  • Beetcoin.org: “the world’s first non-crypto, non-currency supporting organic farmers and local food.”
  • Amazon Prime Video International: watch and enjoy movies, tv shows, and documentaries from around the world.
  • Prime Video Direct: Amazon’s self-publishing service for independent studios, distributors, and filmmakers that assist them in reaching audiences worldwide.

Books: 

Podcasts:

  • Business Wars: FedEx vs. UPS: a highly engaging, seven-part episodic account of the battle between FedEx and UPS in the shipping industry and how Amazon rose to become a formidable contender.

Articles:

 

 

Related Episodes:

  • Episode 057: The One Thing You Need to Know About Conscious Capitalism with Corey Blake
  • Episode 132: How I Scaled and Sold Two Businesses to Fortune 500 Companies with Jeff Wald
  • Episode 134: How I Scaled My Personal Brand & Became One of the World’s Top 50 Business Thinkers featuring Dorie Clark
  • Episode 138: How I Scaled Outsource Global into Africa’s Top BPO Provider featuring Amal Hassan
  • Episode 150: Diversity, Digital Transformation, and Becoming a CEO in Silicon Valley with Shellye Archambeau
  • Episode 159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Dr. Jeffrey K. Liker

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Tim Leslie:
Tim Leslie is a former 20-year Amazon executive and CEO who has led start-ups to multi-billion dollar businesses. He has extensive experience building, launching, and operating new businesses and products globally. Tim is also an experienced public speaker, media interviewee, and fundraiser. He now provides consultancy services and serves as a board member and advisor to companies (from startups to Fortune 100) and investors on e-commerce, international expansion, strategy, strategic partnerships, product-tech, media & entertainment, marketing, and law. Tim holds a Doctor of Law degree from Yale Law School as well as a Bachelor of Arts in Economics from Beloit College.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

164: What is EOS and How Does it Lead to Operational Excellence? Lynda Martin Explains

This Episode is Sponsored By:

                                                                                     

Lynda Martin grew up in a family of entrepreneurs, so it was only natural she’d become one herself. But when she started her first venture, her co-founders didn’t think women belonged in leadership. So she left, started Goodwin Growth Works, and never looked back.
Also armed with a strong background in staffing and H.R., she’s on a mission to “…repair the world, one small business at a time.” One way she does that is through the Entrepreneurial Operating System (EOS).

In this episode, Lynda describes what EOS is and shares a case study of a company that applied it and grew sales by 32% each year for two years in a row. Discover the EOS formula for setting your vision and gaining traction towards effective leadership, sustainable growth, and operational excellence!

 

Special Guest: Lynda Martin, Founder & CEO – Goodwin Growth Works

Location: Atlanta, GA  USA

Air Date: Aug. 29, 2021

SHOW NOTES:

Websites:

  • Goodwin Growth Works: the home to Lynda’s company. Learn more about her services, read her blog articles, and request a free 15-min consultation.
  • Free Organizational Checkup: sign up to receive six remedies to support your company’s growth with this free checkup rooted in EOS principles.
  • Free EOS Tools: download a free chapter of each book of the EOS Library (see list below).
  • Franklin Covey: the website home of the company famous for time management systems. This particular webpage showcases Stephen Covey explaining the concept of “Big Rocks” that the EOS also leverages. Big Rocks refers to “…how a paradigm shift can help you achieve the big things on your to-do lists while managing the little things.”

Books: 

 

Watch Lynda Explain EOS:

 

Watch as Stephen Covey Demonstrates the Importance of Scheduling Priorities:

 

Related Episodes:

  • Episode 095: Finding the Right Model to Improve Operations with Elzie Flenard
  • Episode 096: Using Customer Intelligence to Improve Operations with Adam Hayes
  • Episode 137: How I Scale companies with Agile and Digital Transformation featuring Lynn Bonner
  • Episode 153: Diversity, Digital Transformation, & Advancing Revenue Operations with Alison Elworthy

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

Subscribe for FREE Wherever You Listen to Podcasts, Including: 

    

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Lynda Martin:
For 25 years, Lynda Martin has partnered with over 125 companies as a trusted advisor in a safe, empathetic and uplifting environment. She works with growth-oriented entrepreneurial leadership teams that are willing to learn, be honest, and be vulnerable as they find a way out of their frustration as we implement the principles and tools of EOS®. By examining the company together from 6 core perspectives, she works with her clients to build a powerful, positive impact throughout the organization.

 

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

163: Creating an Operational Excellence Culture in a Tech Startup with Hassan Dantata

This Episode is Sponsored By:

                                                                                     

In 2012, Hassan Dantata found himself alone in a hospital room. He’d just had a bone marrow transplant that required isolation for two months with a 50/50 chance of survival. With nothing but his “imagination and a dream” along with a burning desire for a smartphone, his resourcefulness led him to become an eBay vendor.

Eventually, he graduated from being an e-commerce vendor to starting a full-service digital solutions agency for the optical industry, Raven & Macaw, Ltd. His youth advocacy work has earned him coverage in GQ and British Vogue magazines and the World Economic Forum.

In this episode, Hassan describes how he came to carve a niche and the specific actions he’s taking to build a SaaS company rooted in operational excellence. You’ll also discover how he’s navigating the challenges of recruiting top tech talent. If you’re looking for inspiration to start or grow your business following a personal setback, then Hassan’s story of resilience, tenacity, and consistency may be just what the doctor ordered!

 

Special Guest: Hassan Dantata, Founder & CEO – Raven & Macaw, Ltd.

Location: Kano, NIGERIA

Air Date: Aug. 22, 2021

SHOW NOTES:

Websites:

  • Raven & Macaw, Ltd.: Hassan’s company; dedicated to servicing the optical industry through full-service digital solutions including a software to manage back office operations.
  • Raven & Macaw Foundation: the philanthropic arm of Raven & Macaw “…created to provide free and easy access to eye health care especially in remote and rural areas in Africa.”
  • Hassan Dantata: the website featuring Hassan’s numerous accomplishments as well as his personal blog and photo gallery.
  • Coursera: a web-based platform offering free online courses to learn more about a variety of topics.
  • Udemy: a web-based platform offering a variety of online courses starting at $14.99.

Software: 

  • Worksuite: a software that centralizes project information, tickets to track and resolve issues, billing, and attendance so that your team can share information and keep work organized.
  • Slack: a communication app ideal for remote teams that offers the ability to organize work updates by topic, private groups, and direct messaging.

Professional Organizations:

  • Global Shapers Community: an initiative of the World Economic Forum bringing together a network of young people driving dialogue, action and change. Hassan is the ambassador for the Kano location. Check out his profile here.

 

Related Episodes:

  • Episode 080: Pivoting into a New Niche with Marco Champion
  • Episode 084: Niching to Scale with Meredith Moore
  • Episode 114: Validating Software Product Ideas with Ronan Walsh
  • Episode 138: How I Scaled Outsource Global into Africa’s Top BPO Provider with Amal Hassan
  • Episode 150: Diversity, Digital Transformation, and Becoming a CEO in Silicon Valley with Shellye Archambeau

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Hassan Dantata:
Hassan Dantata is a tech entrepreneur, speaker & eyewear connoisseur. His entrepreneurship journey began on a hospital bed with a laptop and a dream. In 2012, while in complete isolation and having a life-changing bone marrow transplant with a 50/50 chance of survival, Hassan decided to chase his dream and launch his first e-commerce store.

Fast forward to today, he is the Founder & CEO of a digital agency, Raven & Macaw, with a fast-growing team of 15 full-time employees. From Raven Optical Management Software (SaaS) to Digital Marketing & Web services, Raven & Macaw is a fully integrated digital solution exclusively for the Optical Industry.

Hassan was formally elected as a Manchester Youth Councillor (2016-18), Deputy Member of UK youth parliament (2017-18) and Member of the Greater Manchester Youth Combined Authority (2017-18) representing over 45,000 young people in Manchester on a local, regional and national level. During his tenure, he worked on various local and national campaigns such as Youth Homelessness (Partispace EU), Curriculum4Life, CommonUnity, RadEqual, Don’t Hate, Educate and Portrait Youth. He is also a member of the World Economic Forum’s Global Shapers Community; an initiative developed and led by young people who are exceptional in their potential, their achievements and their ability to drive global change.

   

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

162: Uncovering Root Causes of Chaotic Growth on the Path to Operational Excellence with Lauren Hisey

This Episode is Sponsored By:

                                                                                     

Lauren Hisey thought she wanted to be a lawyer until she took some law classes and realized she didn’t have a passion for it. A chance encounter working at a call center while in college helped her discover that her true love was in operations. She went on to have a successful career working at AT&T and Nielsen, leading projects that saved both companies millions. Now, Lauren has her own consultancy where she applies her signature “calming influence” as well as Lean Six Sigma principles to help companies improve profitability and achieve sustainable growth.

In this episode, Lauren shares a behind-the-scenes account of how she helped a company turn around a grim situation – handling unanticipated demand for their new product with limited, burnt-out staff, high customer support hold times, and rising costs. While doing so, she describes what a Gemba walk is and why uncovering root causes is essential to identifying and solving the right fast-growth challenges.

 

Special Guest: Lauren Hisey, Founder & CEO – Lauren Hisey Consulting

Location: Woodstock, GA  USA

Air Date: Aug. 15, 2021

SHOW NOTES:

Websites:

  • Lauren Hisey Consulting: learn more about Lauren and how you can request a free 60-discovery call.
  • Lauren’s YouTube channel: learn more about topics like AI and continuous improvement as you work to improve operational efficiency at your company through Lauren’s videos.

Books: 

Professional Organizations:

  • Kettering Executive Network: an Atlanta, GA-based professional organization that offers “…educational and networking opportunities for members through weekly meetings, social events, community involvement and special interest groups.”

Articles:

 

 

Related Episodes:

  • Episode 073: Wes Graham’s Primer on Process Improvement
  • Episode 074: Love Hudson-Maggio’s Data Management Process
  • Episode 109: Boosting Customer Experience in Contact Centres with Marianne Rutz
  • Episode 153: Diversity, Digital Transformation, and Transforming Revenue Operations with Alison Elworthy
  • Episode 159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Dr. Jeffrey Liker
  • Episode 161: What is Six Sigma and How Does it Lead to Operational Excellence? A Masterclass with Dr. Frank Barsi

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

Subscribe for FREE Wherever You Listen to Podcasts, Including: 

    

              Castbox                                  

 

Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Lauren Hisey:
Lauren Hisey s the Founder and CEO of Lauren Hisey Consulting where she helps business owners and leaders uncover and solve their business problems. She is not your typical consultant or coach. She uses a calming influence, Continuous Improvement, and Lean Six Sigma through regular conversations to help create effective change within any business. As an expert in Lean Six Sigma, Lauren helps businesses to improve profitability and culture to drive sustainable growth. She has spent 14 years living and breathing Lean Six Sigma and Continuous Improvement as a coach, consultant, trainer, and speaker with different sizes of businesses, universities, podcasts, and various networking associations. She has a passion for Continuous Improvement and loves to show others how to use it effectively in their businesses.

Her accomplishments include capturing $16 M in cost savings and revenue generation for companies like AT&T, Nielsen, non-profit organizations, as well as small and medium businesses. Lauren has certifications in Lean Six Sigma (MBB) and Project Management. She holds a Master of Business Administration from St. Leo University and a Bachelor of Arts in Political Science and Government from the University of South Florida. She resides in North Georgia with her husband on four acres. Lauren likes to spend time with her husband, hiking, gardening, cooking, working out, kayaking and yoga. Lauren has worked with such organizations and associations as Dress for Success, Kettering Executive Network, Women-in-Lean, Miracle League, and the USF Corporate Mentor Program.

 

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.