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038: Building Business Infrastructure for Scale

Alicia is the founder of Equilibria, Inc. – the world’s largest repository on business infrastructure for small businesses.  And it happened quite by accident.  In this episode, she candidly shares the story of how this came to be by weaving together the messaging of each expert featured in Season 3 while acknowledging the mistakes she’s made along the way.  In doing so, Alicia candidly describes how she created a methodology for business infrastructure and how you can implement it to position your company for growth that is manageable, sustainable and profitable.  Also included are highlights from a conversation with fellow business infrastructure expert, Paul Nicholaides who confirms the benefits of business infrastructure.  Together, they are doing their part to eliminate the knowledge gap prevalent with this unseen, yet vital business area.

Monologue by: Alicia Butler Pierre, CEO of Equilibria, Inc. and Host of Business Infrastructure Podcast

Special Appearance: Paul Nicholaides, Managing Partner/Principal Consultant at Tanic

Show Notes:

 

 

BONUS: Video Introduction to the KasennuTM Methodology

Download Your Free Report on Using the KasennuTM Methodology to Create a Business Process that Increases Cash Flow!

 

Related Episodes:

 

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022: Foundation & Maintenance – Business Lessons from Cuba

In this episode, Alicia shares things she observed during a recent trip to Cuba and how those observations apply to how we run our small businesses.  A notable observation was the admirable and continuous preservation of cars, culture and cuisine.  However, many buildings have succumbed to the lack of maintenance primarily due to economic factors.  She makes the argument that it’s possible to save these buildings (and our parts of our business) through ongoing proactive and preventive maintenance.  If nothing more, may these lessons Alicia shares serve as a cautionary tale of the importance to develop processes to monitor all aspects of your business to minimize both risk and…ruin.

Monologue:  Alicia Butler Pierre, Founder & CEO of Equilibria, Inc.

Show Notes:

Related Episodes:

  • Episode 001:  What is Business Infrastructure and Who Are You to Tell Me About It?
  • Episode 019:  Who Said Operations Isn’t Sexy?
  • Episode 021:  Improving Quality in Healthcare Operations

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006: How Can I Implement Business Infrastructure in My Company?

Have you ever heard the expression, “The devil is in the details?” In terms of small businesses, the “devil” represents those proverbial landmines, booby-traps and gotchas that lurk in the background (or back office operations), often going undetected. When they surface, the results can be catastrophic. Details, in fact, do matter! But sometimes this is hard for big picture entrepreneurs to admit. How to implement business infrastructure lies in being able to answer seven key questions. Find out what those questions are in this episode.

Show Notes:

  • Founder – a movie about the making of the McDonald’s franchising empire
  • Samsung Galaxy phone implosion – an example of the cost of poor quality
  • What happens when details are missed: food recalls, car recalls

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