Podcast Episodes

094: Retooling Operations for Customer Success with David Ellin

As technology and customers become smarter so does the expectation for companies to be faster, better, and cheaper. Back-office workflows now go beyond order-to-delivery, procure-to-pay, and intake-to-discharge. They also include customer engagement – a task once owned by marketing. In this episode, David Ellin taps into his experiences as a COO and VP of Customer...

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093: Supporting People in Charge of Operations with Marvell Allen

With a background in cultural anthropology, certified coaching, and leadership development, Marvell Allen brings a distinct perspective to her C-suite clients. She has a particular knack for helping them eliminate egos and silos as barriers to getting things done. In this episode, Marvell explains how COOs (or anyone in charge of operations) can keep CEOs...

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092: Preparing for the Unexpected in Daily Operations with Joseph Powell

“Operations is the most important part of doing your business,” says Joseph Powell. As the founder of TenDollarTutors.com and the creator of the ThinkSmart Whiteboard app, he knows firsthand the importance of operational excellence. In this episode, Joseph candidly shares the story of his roller-coaster tech journey and why he decided to step down as...

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091: Debunking COO Myths with Maria Jones

Maria Jones describes Chief Operating Officers (COOs) as the “Innovators of execution.” Their role as second-in-command to CEOs is vital to business continuity and delivering on sales promises. Yet, many leaders don’t understand what they do and overlook operations as the core of any business. In this episode, Maria kicks off Season 8 by debunking...

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090: Rebounding After Disaster Strikes with Alicia Butler Pierre

Disaster comes in many forms and we don’t always know when it will strike. Developing contingency plans to plan for and recover from the aftermath isn’t an easy sell, especially when companies are riding high on profits. No one likes to think about what can happen if/when things go wrong. In this episode, host Alicia...

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089: Understanding the Value of COOs with Bill Shepard

Wingman. The No. 2. The Second-in-Command – all of these terms describe the Chief Operating Officer (COO). Yet, when Bill Shepard pivoted from a 25+ year tenure in the C-suite to independent consulting, he couldn’t find a supportive group of COOs. So he started his own. 15 years later, the COO Forum boasts 35 chapters...

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088: Partnering for Profit with Keith L. Scott

Business partnerships don’t have to end badly. K.L. Scott & Associates is proof. When Keith L. Scott started this process management consultancy, he wanted to do everything himself. Two years in, he found himself struggling to keep up with the pace. That’s when he decided to strategically partner, but he did his research first. In...

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087: Growing Past Bootstrapping with Chitra Lele

After getting blacklisted from a Silicon Valley company, Chitra Lele decided to start her own software consultancy. She realized entrepreneurship was the only way to achieve her vision of working for profit, people, and the planet. But it required capital and lots of it. So she and her team sprang into self-funding action. In this...

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086: Selecting Business Partners with Jason Duncan

Great leaders surround themselves with smart people. But when it comes to business partnerships, “Proceed with extreme caution,” warns Jason Duncan. As the founder of a fast-growing lighting company that’s made the Inc. 5000 list twice, he has personal experience with starting and terminating partnerships. In this episode, Jason explains why it’s important to read...

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085: Scaling Back Before Scaling Up with Dr. Terica Pearson

Dr. Terica Pearson spent her first year in business learning the ropes and getting key processes in place. By year four, she had a full staff of people to help scale her insurance agency. But after tracking their performance, she realized that productivity had actually declined and was negatively impacting the bottom line. In this...

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