Podcast Episodes

080: Pivoting into a New Niche with Marco Champion

Marco Champion thought he’d have to forfeit his dream of being a professional skateboarder when he was struck and run over by a car during his teens. Told he’d never walk again, Marco decided rather than feeling sorry for himself, he’d train his mind to focus on walking again – and succeeded! In this episode,...

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079: Dissolving Toxic Partnerships with Dr. Lew Bayer

When Dr. Lewena Bayer and her friend worked in hospitality, they complained to each other about how rude people were.  They never imagined they would start a company to teach civility in the workplace. But nearly 10 years into the business, their partnership would end when Lew learned of her partner’s illegal actions.  In this...

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078: Scaling Through Tragedy with Karla Nelson

“Life is like a bleep,” explains Karla Nelson. When the market crashed in 2008, she sprang into action and shifted careers. A year later her husband, and the CFO of their three businesses, was diagnosed with cancer. Together, and undeterred, they continued running operations from his hospital room. In this first episode of Season 7,...

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077: Process Mapping with Alicia Butler Pierre

Process maps are more than just boxes connected with arrows. When done correctly, they can help you understand where bottlenecks exist, how long it takes to make your product or deliver a service, and where opportunities to streamline, automate, and/or outsource may exist. In this Season 6 finale, host Alicia Butler Pierre describes how she...

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076: Thalia Toha’s Goal Setting Process

Thalia Toha has cracked the code for setting and achieving your BHAG (Big, Hairy, Audacious Goal). As a long-time trusted advisor to high earners and achievers, she knows what it takes to focus on the things that matter in creating the life and business you desire. In this episode, Thalia describes her visual “reversing the...

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075: Jenny Jones’ Building Business Credit Process

Every business needs money to grow and sustain itself. Did you know that 75% of all business loans are denied because of fraud? Jenny Jones learned this the hard way after repeated loan rejections. The reason? He and his wife share the same first and last names! This prompted him to leverage his background as...

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074: Love Hudson-Maggio’s Data Management Process

When it comes to marketing data, your small business might have more in common with Google, Facebook and Amazon than you think. According to Love Hudson-Maggio, whether you’re collecting data from two customers or two million, the science of analyzing it is the same. Data tells a story and paints an accurate picture of sales...

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073: Wes Graham’s Primer on Process Improvement

What do peanut butter, gas gauges, coffee, and flat tires have in common? Leave it to Wes Graham to explain. As an Industrial Engineer and Lean Six Sigma Master Black Belt, he uses clever analogies to assert the value of processes and why, if not properly defined or followed, “Everybody will always follow the path...

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072: Gifford Pace’s Inventory Management Process

As demand increases for your tangible goods, you will inevitably have to streamline your order-to-delivery process to ensure customer satisfaction. Outsourcing inventory management represents an opportunity cost when considering your small business no longer has the capacity to fulfill orders in a timely manner. Storing inventory in your basement, garage, or closets is no longer...

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071: Damon Burton’s Scaling with Quality Control Process

Good things come to those who wait…and persistently work toward their goal. Damon Burton knows this all too well. As the founder of SEO National, he made a conscious decision to scale and increase his company’s capacity to work with large clients. It worked! SEO National’s client list now includes Inc. 5000 companies as well...

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