Podcast Episodes

114: Validating Software Product Ideas with Ronan Walsh

Digital technology is great for streamlining various back-office operations. With it being in abundance, validating ideas to offer software as a service (SaaS) is critical. Yet, Ronan Walsh warns, “Many SaaS companies set about creating an MVP [Minimum Viable Product] before ever speaking to a customer.” As the founder of a leading digital marketing company,...

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113: Educating Students During a Pandemic with Rachna Nath

COVID-19 leveled the playing field of veteran and neophyte teachers alike. The sudden pivot to remote instruction forced technology adoption at a record pace. But the steep learning curve hasn’t slowed Rachna Nath down. As a STEM and entrepreneurship educator, she’s used to thinking innovatively. In this episode, she describes her unique process for expanding...

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112: Planning & Conducting Remote Events with Kimberly Fennell

When Kimberly Fennell graduated from college, she had trouble finding a full-time job. A chance reading of Entrepreneur magazine sparked the idea to start a business support company. 17 years later, her company continues to offer remote administrative services that support back-office operations. Her foresight has paid off, especially during the pandemic, as demand for...

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111: Leading Data-Driven Improvements with Christine Yeager

Being amicable doesn’t mean you can’t get the job done. And Christine Yeager is living proof. She’s quickly moved up the ranks at one of the world’s most recognized brands and leads large-scale data projects across their supply chain. In this episode, she compares and contrasts two of those projects and reveals how developing technical...

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110: Outsourcing Content Creation with Nigel Washington

Content is the currency of choice in the Digital Age. You must have a system for consistently producing and distributing it. And not just any content, but content that attracts leads and converts them into customers. The challenge is finding the time to do so. Nigel Washington has the antidote. His company, ContentMates.com, has a...

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109: Boosting Customer Experience in Contact Centres with Marianne Rutz

Providing excellent customer support is just as important as the goods and services you offer. Effective communication is vital to creating a positive customer experience. Despite your team’s technical acumen, language nuances can erode that experience. This is further complicated when you have an international customer base. That’s where Marianne Rutz comes to the rescue....

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108: Improving I.T. Project Delivery with Joseph Garfield

Joseph Garfield knows what it means to work his way up from the bottom. His entrée into technology started as an I.T. help desk operator. Over time, he advanced from being a “doer” to a strategist when he created his 3D Project Process. This framework not only consistently delivers I.T. projects on time and within...

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107: Leveling Up Health Data Security with Susan Blais

“Know your workflows!” Sage advice from Susan Blais as she described her experience in choosing the best technologies to optimize her sales and client engagement processes. As a Long-Term Care Professional (LTCP) she knew her decisions must be rooted in data security and HIPAA compliance. Now, she has a strong foundation in place to handle...

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106: Re-engineering In-Person Operations with John Stoj

After years of climbing the Wall Street corporate ladder, financial advisor John Stoj became disillusioned with false promises of outperforming the market. He eventually started a sushi delivery company only to return to his first love – financial planning. But this time, things are different. Not only did he go rogue with his pricing model,...

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105: Streamlining Podcast Production with Berthine Crèvecoeur West

Eagerly anticipating the release of another podcast episode, one day, Berthine Crèvecoeur West found herself forgetting some critical steps. So this award-winning podcaster and global diversity and inclusion expert took a page out of her own book. She decided to not only document her process for producing her podcast, but she streamlined it too –...

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