Season 13: Operational Excellence

162: Uncovering Root Causes of Chaotic Growth on the Path to Operational Excellence with Lauren Hisey

This Episode is Sponsored By:

                                                                                     

Lauren Hisey thought she wanted to be a lawyer until she took some law classes and realized she didn’t have a passion for it. A chance encounter working at a call center while in college helped her discover that her true love was in operations. She went on to have a successful career working at AT&T and Nielsen, leading projects that saved both companies millions. Now, Lauren has her own consultancy where she applies her signature “calming influence” as well as Lean Six Sigma principles to help companies improve profitability and achieve sustainable growth.

In this episode, Lauren shares a behind-the-scenes account of how she helped a company turn around a grim situation – handling unanticipated demand for their new product with limited, burnt-out staff, high customer support hold times, and rising costs. While doing so, she describes what a Gemba walk is and why uncovering root causes is essential to identifying and solving the right fast-growth challenges.

 

Special Guest: Lauren Hisey, Founder & CEO – Lauren Hisey Consulting

Location: Woodstock, GA  USA

Air Date: Aug. 15, 2021

SHOW NOTES:

Websites:

  • Lauren Hisey Consulting: learn more about Lauren and how you can request a free 60-discovery call.
  • Lauren’s YouTube channel: learn more about topics like AI and continuous improvement as you work to improve operational efficiency at your company through Lauren’s videos.

Books: 

Professional Organizations:

  • Kettering Executive Network: an Atlanta, GA-based professional organization that offers “…educational and networking opportunities for members through weekly meetings, social events, community involvement and special interest groups.”

Articles:

 

 

Related Episodes:

  • Episode 073: Wes Graham’s Primer on Process Improvement
  • Episode 074: Love Hudson-Maggio’s Data Management Process
  • Episode 109: Boosting Customer Experience in Contact Centres with Marianne Rutz
  • Episode 153: Diversity, Digital Transformation, and Transforming Revenue Operations with Alison Elworthy
  • Episode 159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Dr. Jeffrey Liker
  • Episode 161: What is Six Sigma and How Does it Lead to Operational Excellence? A Masterclass with Dr. Frank Barsi

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Lauren Hisey:
Lauren Hisey s the Founder and CEO of Lauren Hisey Consulting where she helps business owners and leaders uncover and solve their business problems. She is not your typical consultant or coach. She uses a calming influence, Continuous Improvement, and Lean Six Sigma through regular conversations to help create effective change within any business. As an expert in Lean Six Sigma, Lauren helps businesses to improve profitability and culture to drive sustainable growth. She has spent 14 years living and breathing Lean Six Sigma and Continuous Improvement as a coach, consultant, trainer, and speaker with different sizes of businesses, universities, podcasts, and various networking associations. She has a passion for Continuous Improvement and loves to show others how to use it effectively in their businesses.

Her accomplishments include capturing $16 M in cost savings and revenue generation for companies like AT&T, Nielsen, non-profit organizations, as well as small and medium businesses. Lauren has certifications in Lean Six Sigma (MBB) and Project Management. She holds a Master of Business Administration from St. Leo University and a Bachelor of Arts in Political Science and Government from the University of South Florida. She resides in North Georgia with her husband on four acres. Lauren likes to spend time with her husband, hiking, gardening, cooking, working out, kayaking and yoga. Lauren has worked with such organizations and associations as Dress for Success, Kettering Executive Network, Women-in-Lean, Miracle League, and the USF Corporate Mentor Program.

 

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

161: What is Six Sigma and How Does it Lead to Operational Excellence? A Masterclass with Dr. Frank Barsi

This Episode is Sponsored By:

                                                                                     

Back in the early ‘70s, Dr. Frank Barsi escaped communist Hungary in the cover of night. He swam his way to Austria and eventually arrived in America with literally just the clothes on his back. Determined to start a new life, he quickly joined the U.S. Army. He would later go on to earn multiple engineering degrees. It was at his first job out of college that he was introduced to Six Sigma. At that time, the quality framework was well received in Asia, but not in America.

In this episode, Dr. Barsi reflects on his 40-year career in the aerospace industry. It’s a fascinating account of his journey in applying Six Sigma to improve a variety of production processes. That work spans developing flight controls for fighter jets and revolutionizing the casting industry.

Not sure what Six Sigma is or how you can apply it to your small business? Get ready to take notes as Dr. Barsi explains the framework, its key principles, and how you can apply some of its tools to dramatically increase profitability.

 

Special Guest: Frank Barsi, Ph.D. – Retired Aerospace Quality Engineer & Technical Lead

Location: Corona, CA USA

Air Date: Aug. 8, 2021

SHOW NOTES:

Websites:

  • U.S. Department of Defense: the Department of Defense provides the military forces needed to deter war and ensure America’s national security. It consists of the following branches of military: Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard, and National Guard.
  • Lockheed Martin: a global security and aerospace company that “…is principally engaged in the research, design, development, manufacture, integration and sustainment of advanced technology systems, products and services.”
  • Boeing: “…the world’s largest aerospace company and leading manufacturer of commercial jetliners, defense, space and security systems, and service provider of aftermarket support. [They] support airlines and U.S. and allied government customers in more than 150 countries. [Their] products and tailored services include commercial and military aircraft, satellites, weapons, electronic and defense systems, launch systems, advanced information and communication systems, and performance-based logistics and training.”
  • Parker Hannifin: a Fortune 250 global leader specializing in motion and control technologies. “For more than 100 years the company has engineered the success of its customers in a wide range of diversified industrial and aerospace markets. Parker’s engineering expertise and broad range of core technologies uniquely positions the company to help solve the world’s greatest engineering challenges.”
  • Alcoa: the company that invented the aluminum industry in 1888. Their name is “…synonymous with operational excellence and leadership in the production of Bauxite, Alumina and Aluminum products.”

Books: 

Professional Organizations:

Videos & Online Courses:

  • Neil deGrasse Tyson Teaches Scientific Thinking & Communication: a MasterClass course taught by popular astrophysicist, Neil deGrasse Tyson. In this class, you’ll learn how to “…think like a skeptic, open your own mind through scientific literacy, distill data, and navigate bias to discover objective truths—and deliver your ideas in ways that engage, excite, and inspire.”
  • Learn What 5S is and How it Applies to Any Industry: 
  • What is a Failure Mode and Effects Analysis (FMEA)?

 

 

Related Episodes:

  • Episode 008: The Lean Methodology: What It Is and How to Apply It to Your Small Business with John Kamp
  • Episode 021: Improving Quality in Healthcare Operations with Jarvis Gray
  • Episode 073: Wes Graham’s Primer on Process Improvement
  • Episode 102: Everything You Need to Know About COOs with Mohammad Ali Ajlouni
  • Episode 159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Dr. Jeffrey Liker
  • Episode 160: Leveraging Data and Analytics for Operational Excellence with Michiko Wolcott

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Dr. Frank Barsi:
Frank Barsi, Ph.D. was born and raised in communist Hungary and emigrated to the US in 1972. He quickly joined the U.S Army and served three years of active duty and three years of reserve. His professional career started shortly thereafter which led him to a career in aerospace for the expanse of forty years in various technical leadership positions at companies like Boeing Aircraft, Lockheed Martin, and Parker Hannifin Aerospace Group. He helped develop projects like the F22 (Raptor) and the F35 (JSF) Primary Flight Controls.

He also served as the Technical Lead on Corporate Continuous Improvement Programs including the introduction and implementation of various Six Sigma training programs. This included Six Sigma process control concepts that resulted in production improvements of over two hundred different aerospace parts to a 100% first-pass yield (which historically had a 100% failure rate for the previous twenty years). Since then, these manufacturing processes achieved a Six Sigma production output and have maintained this status, to date.

Dr. Barsi holds a Ph.D. in Material Science and Engineering and another Ph.D. in Theoretical Particle Physics. He also has a Master’s degree in Metallurgy, a Bachelor of Science degree in Mechanical Engineering, and certifications in Six Sigma Master Black Belt ( Motorola Solutions DMAIC system) and Statistical Process Control Trainer. He’s also an expert in the concept of the Prior Production Approval Process (PPAP). Dr. Barsi now enjoys a life of retirement that includes exploring hobbies like welding, machine milling, cooking, and gardening.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

160: Leveraging Data and Analytics for Operational Excellence with Michiko Wolcott

This Episode is Sponsored By:

                                                            

Let’s be honest, talking about data (and business infrastructure) might not seem like the most exciting thing. Too often we associate these topics with machinery and not humans! That’s why Michiko Wolcott says we need to “De-tech the tech.” It’s the foundation for her success as a strategic consultant.

Michiko grew up in Japan. Although she was fluent in music and math, she knew little English when she and her family relocated to a small town in Alabama. She eventually learned the language, pursued advanced degrees in music and statistics, and discovered a new love – data. Now, she leverages data and analytics to achieve profitable breakthroughs for her clients.

That’s impressive considering 70% of data initiatives fail.

You might be surprised to hear a high-tech expert advocate for focusing on people first, then process, then technology. In this episode, Michiko shares how her refreshing approach enabled a company plagued with an overrun budget to complete 80% of its project goals in record time. Be inspired and ready to take action as you learn how to unlock the potential data and analytics can also have on your company’s operations.

 

Special Guest: Michiko Wolcott, Managing Partner & Principal Consultant – Msight Analytics, LLC

Location: Palm Harbor, FL  USA

Air Date: August 1, 2021

SHOW NOTES

Websites:

Books: 

Professional Organizations: 

  • The International Council of Management Consulting Institutes (ICMCI): an international maangement consulting professional body comprised of individual, country-based Institutes of Management Consulting (IMCs) as members. These member organizations offer a network of advisors and consultants who adhere to professional standards and practices in management consulting. They offer a Certified Management Consultant (CMC) designation which indicates a member with the “…knowledge, competence, commitment and peer acceptance…” in delivering a high level of management consulting.

Software: 

  • Microsoft Visio: a flowcharting and diagramming software designed to assist in communicating ideas visually.
  • Lucidchart: a web-based diagramming application that enables teams to quickly visualize and collaborate on processes, systems, and organizational structure.
  • Google Analytics: a free Google tool that tracks and reports website traffic.

Videos:

  • Msight Analytics Video:

 

Dilbert Cartoon that Michiko Referenced:

 

 

 

 

 

Related Episodes:

  • Episode 074: Love Hudson-Maggio’s Data Management Process
  • Episode 108: Improving I.T. Project Delivery with Joseph Garfield
  • Episode 111: Leading Data-Driven Improvements with Christine Yeager
  • Episode 120: Let’s Visualize Data with Piktochart featuring Ai Ching Goh

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

Subscribe for FREE Wherever You Listen to Podcasts, Including: 

    

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Transcription: Outsource Global
  • Video Editor: Gladys Jimenez
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Michiko Wolcott:
Michiko is the Principal Consultant at Msight Analytics, a management consulting firm specializing in data and analytics effectiveness. A Certified Management Consultant (CMC®) backed by over 20 years of analytical project execution and delivery, she advises clients of all sizes to achieve their data and analytics aspirations, collaborating with both business and technical leaders.

She has worked globally in a wide variety of sectors, including financial services, media and communications, retail, healthcare, life sciences, NGOs, government agencies, and humanitarian response and disaster management, and speaks regularly at industry conferences and forums. Her prior responsibilities have included serving as the Lead Data Scientist at North Highland and leading the international analytics practice at Equifax as the Vice President of International Analytics.

Michiko holds a Master of Science degree in Statistics from Florida State University among other degrees from Florida State University and the Peabody Conservatory of the Johns Hopkins University, including a Doctor of Music degree in Piano Performance.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries. She’s also an Adjunct Professor of Operations Management, Lean Production, and Project Management at Nichols College’s MBA program in Dudley, MA.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Jeffrey Liker, Ph.D.

This Episode is Sponsored By:

                                                                                     

When Dr. Jeffrey K. Liker began working at the University of Michigan, he was asked to be part of a research team to study American and Asian car manufacturers. One company stood out – Toyota. He then spent the next 20 years studying the Toyota Way – the management system responsible for them becoming the world’s leading manufacturer.

His first book, Becoming Lean, summarized his research and introduced the Lean framework for waste reduction, operational excellence, and continuous improvement. That was in 1997 and it sold 40k copies in the first six months. Fast forward 24 years and the second edition of his The Toyota Way book sells over 1M copies in the first six months!

This is less of an interview and more of a masterclass! Lessons include:
1) A summary of the 14 management principles of The Toyota Way,
2) Using perfection as a direction toward breakthrough results and not an end goal, and
3) What operational excellence means and looks like, and much more!

Find out why Dr. Liker says operations leaders should prioritize the underlying philosophy and scientific thinking of Lean over deciding which tools to use. Don’t miss this opportunity to hear from the award-winning author of the definitive guide on Lean production!

Special Guest: Dr. Jeffrey Liker, Founder & CEO – Liker Lean Advisors and International Bestselling Author of The Toyota Way

Location: Ann Arbor, MI  USA

Air Date: July 25, 2021

SHOW NOTES:

Websites:

  • Liker Lean Advisors: a advisory firm with a consortium of talented, experienced consultants who possess the change management skills necessary to successfully apply Lean methods and principles. Specifically, they are adept at applying these methods and principles in manufacturing as well as service industry, office administration, and product development environments.
  • Lean Enterprise Institute: a non-profit organization with a “…mission to make things better through lean thinking and practice.” The LEI offers educational workshops, online courses, videos, conferences and other resources based on research and practical information rooted in the lean philosophy.
  • Shingo Prize: an award issued by the Shingo Insitute, named after Total Quality Management (TQM) pioneer, Dr. Shigeo Shingo. The Shingo Prize is considered as the world’s highest standard for organizational excellence. Dr. Liker is the recipient of 13 Shingo Prizes.

Books: 

Articles:

Software:

  • Minitab: a statistical processing software offering a variety of calculations and tools for Lean and Six Sigma project implementation.
  • QI Macros: a statistical processing software offering a variety of calculations and tools for Lean and Six Sigma project implementation.

 

Related Episodes:

  • Episode 008: The Lean Methodology: What it is and How to Apply it to Your Small Business with John Kamp
  • Episode 064: The One Thing You Need to Know About Process Improvement with Alicia Butler Pierre
  • Episode 073: Wes Graham’s Primer on Process Improvement
  • Episode 153: Diversity, Digital Transformation, and Advancing Revenue Operations with Alison Elworthy

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

Subscribe for FREE Wherever You Listen to Podcasts, Including: 

    

              Castbox                                  

 

Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Outsource Global
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Dr. Jeffrey Liker:
Dr. Jeffrey K. Liker is a former Professor Emeritus of Industrial and Operations Engineering at the University of Michigan. He’s also a professional speaker and advisor through his company Liker Lean Advisors, LLC – a network of associates that teach and consult in the Toyota Way. He is the author of the first and second editions of the international best-seller, The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer, published by McGraw Hill in 2004 and 2021, respectively.

In 2018, Dr. Liker co-authored Designing the Future: How Ford, Toyota, and Other World-Class Organizations Use Lean Product Development to Drive Innovation and Transform Their Business with Jim Morgan. He’s also authored three books focused on the people side of lean: Toyota Talent: Developing Exceptional People the Toyota Way (with David Meier), Toyota Culture: The Heart and Soul of the Toyota Way (with Michael Hoseus), and The Toyota Way to Lean Leadership (with former Toyota managing officer Gary Convis).

Dr. Liker’s articles and books have won thirteen Shingo Prizes for Research Excellence and The Toyota Way also won the 2005 Institute of Industrial Engineers’ Book of the Year Award and the 2007 Sloan Industry Studies Book of the Year Award. In 2012, he was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy in 2016.
 

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

158: Using Regenerative Thinking to Achieve Operational Excellence with Carol Sanford

This Episode is Sponsored By:

                                                                                     

Carol Sanford has 40+ years of experience working with leaders of companies looking to grow and change the world for the better. As she puts it, “My essence is to disrupt certainty.” But let’s be clear, she’s not a coach or a consultant. Instead, she’s a resource focused on increasing people’s capability for consciousness. Through this consciousness, leaders can grow better businesses.

Her secret sauce is rooted in lessons from her Iroquois heritage and her experience working with high-profile executives at companies like Google and DuPont as well as entrepreneurs and experts.

In this episode, Carol: 1) describes her regenerative thinking method for growing businesses, 2) defines the three types of excellence to strive for in operating a business, and 3) explains why businesses should focus on regeneration instead of transformation. Prepare to be wowed!

Special Guest: Carol Sanford, Founder & CEO – Carol Sanford Institute, Regenerative Paradigm Institute, and Seed Communities

Location: Seattle, WA  USA

Air Date: July 18, 2021

SHOW NOTES:

Websites:

  • Carol Sanford: Carol’s professional website where you can learn more about her professional endeavors and how to connect with her.
  • Carol Sanford Institute: learn more about creating and growing a regenerative business here on Carol’s company website.
  • Regenerative Business Summit: online home to the annual action-oriented, experiential event designed to reimagine the role of business in society.

Professional Organizations: 

  • Regenerative Paradigm Institute: an organization, led by Carol, dedicated to supporting organizations and the people behind them in “…shifting whole fields and industries toward a living systems paradigm” by focusing on thinking patterns and their effect on the businesses and communities we create as a result.
  • Seed Communities: an organization offering three types of seed communities focused on learning and collaborative co-creation processes based on the Carol Sanford Institute’s proprietary technology. “…members have access to multiple perspectives in sessions with fellow business peers, outside thought leaders, and expert resource speakers. They are able to expand their view beyond their company walls interactions that traditional executive leadership training just can’t offer.”

Carol’s Books: 

Podcasts & Articles:

  • Regenerative Business Podcast: Carol’s podcast where she and her guests “…educate and inspire startups, second and third stage growth companies, entrepreneurs in larger corporations, and impact investors.”
  • Business Second Opinion Podcast: Carol’s podcast where she examines and critiques business pracitices considered best-in-class. She teachers listeners how to “…read between the lines and peep behind the curtain on where business ideas come from and what their effects are likely to produce as a result.”
  • Medium.com: see Carol’s writings and other musings about regenerative business here on Medium.

 

Check out Carol’s TEDx Talks! TEDxBerkeley, TEDxBGI, and TEDxBellevue

 

Carol Sanford – Talks at Google:

 

Related Episodes:

  • Episode 035: Positioning Front Line Leadership for Success with Victoria Rodgers
  • Episode 057: The One Thing You Need to Know About Conscious Capitalism with Corey Blake
  • Episode 111: Leading Data-Driven Improvements with Christine Yeager

 

Like What You Heard? Please Leave a Review on Apple Podcasts

                                         

Subscribe for FREE Wherever You Listen to Podcasts, Including: 

    

              Castbox                                  

 

Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Carol Sanford:

Carol Sanford is a consistently recognized thought leader working side by side with Fortune 500 and new economy executives in designing and leading systemic business change and design. Through her university and in-house educational offerings, global speaking platforms, multi-award-winning books, and human development work, Carol works with executive leaders who see the possibility to change the nature of work through developing people and work systems that ignite motivation everywhere. For four decades, Carol has worked with great leaders of successful businesses such as Google, DuPont, Intel, P&G, and Seventh Generation, educating them to develop their people and ensure a continuous stream of innovation that continually delivers extraordinary results.

She is a Senior Fellow of Social Innovation at Babson College as well as the CEO of The Regenerative Paradigm Institute. Carol is also an educator and social change designer for people in change agents roles, organizational leaders who aspire to make a difference, and business and organizational teams pursuing meaningful work and business effectiveness.

Carol is the author of five best-selling books, including The Regenerative Life: Transform Any Organization, Our Society, Your Destiny, No More Feedback, The Regenerative Business (Michiel Bakker, Google VP wrote foreword) and has won 22 Gold Awards thus far for her books. All five books are built around case stories of specific transformations in people, business, community, and regions. She is the Executive Producer of The Regenerative Business Summit and the Producer & On-Air Talent for the Business Second Opinion Podcast.

 

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.

157: Tim Dooner Explains Operational Excellence in Transportation and Supply Chains

This Episode is Sponsored By:

                                                                                       

Supply chains represent the people, processes, and technology required to move goods and services from production to consumption. And yes, every organization has one. Airplanes, railcars, ships, trucks, pipelines, and broadband all represent the arteries through which our goods and services are transported. This is Tim Dooner’s (aka “Dooner”), specialty. In fact, he’s built FreightCasts, the world’s largest logistics and supply chain podcast network.

A pandemic, labor shortages, rising demand and prices, and crumbling or compromised means of transportation all threaten our ability to fulfill orders or service agreements. In this episode, Dooner explains the delicate interconnectivity of transportation infrastructure, the domino effect of supply chain disruptions, and tips for sustaining operations during those disruptions.

 

Special Guest: Tim Dooner, Director of Audio and On-Air Host, FreightWaves, Inc.

Location: Chattanooga, TN  USA

Air Date: July 11, 2021

SHOW NOTES

Websites:

  • FreightWaves: the world’s leading supply chain intelligence platform offering the fastest way to navigate the freight market. “More than one million professionals and 500+ global enterprises use FreightWaves intelligence to make informed decisions about their current and future supply chain operations.”
  • FreightWaves Events: a curation of live, immersive supply chain and logistics-related events throughout the year produced by FreightWaves.

Podcasts & Articles:

Videos:

  • FreightWaves YouTube Channel: FreightWaves’ YouTube channel provides videos related to relevant supply chain and logistics content as well as industry news and information.

 

Check out Dooner’s TEDx Talk!

 

Check out Alicia’s Interview on the What the Truck?!? Podcast (timestamp – 41:03)

 

Related Episodes:

  • Episode 072: Gifford Pace’s Inventory Management Process
  • Episode 093: Supporting People in Charge of Operations with Marvell Allen
  • Episode 096: Using Customer Intelligence to Improve Operations with Adam Hayes

 

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Credits_______________

  • Writer, Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Transcription: Outsource Global
  • Video Editor: Gladys Jimenez
  • Sponsors: HubSpot, ThinkSmart Whiteboard

 

More About Guest, Tim Dooner:
Dooner is currently creating new podcast, video, and multimedia content for FreightWaves. In under a year, he built FreightCasts, the world’s largest logistics and supply chain podcast network in media. Dooner is a 16-year industry veteran who has held directors positions in operations, sales, consulting, and marketing. He has worked with FedEx, Reebok, Adidas, L.L. Bean, Hasbro, Louis Vuitton, and many more high-level clients across the full spectrum of the supply chain.

 

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the KasennuTM framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries. She’s also an Adjunct Professor of Operations Management, Lean, and Project Management at the MBA program at Nichols College in Dudley, MA.

 

 

More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers.

 

 

More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.