Season 1: Laying the Foundation

006: How Can I Implement Business Infrastructure in My Company?

Have you ever heard the expression, “The devil is in the details?” In terms of small businesses, the “devil” represents those proverbial landmines, booby-traps and gotchas that lurk in the background (or back office operations), often going undetected. When they surface, the results can be catastrophic. Details, in fact, do matter! But sometimes this is hard for big picture entrepreneurs to admit. How to implement business infrastructure lies in being able to answer seven key questions. Find out what those questions are in this episode.

Show Notes:

  • Founder – a movie about the making of the McDonald’s franchising empire
  • Samsung Galaxy phone implosion – an example of the cost of poor quality
  • What happens when details are missed: food recalls, car recalls

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005: Where is Business Infrastructure Needed in Small Businesses?

Necessity is the mother of invention. History teaches us this is true wherever there is a need to do things more efficiently and effectively. Business infrastructure is needed wherever there is more demand for your goods or services than you can provide or supply. You need to scale operationally while maintaining or increasing value for your customers.

Such was the case when a young inventor named Frank Sprague was inspired to create the first self-loading electrical motor designed for streetcars. Not only did his invention help clear congestion on the streets of Boston, but it provided a cleaner alternative to the coal-powered engines used at that time. Discover the similarities of how this story about building Boston’s early transportation infrastructure applies to the business infrastructure you can implement in your company.

Show Notes:

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004: When is Business Infrastructure Needed?

Unmanageable fast growth usually makes the decision to invest in business infrastructure a no-brainer. But what if it’s too late? In this episode, you’ll learn the ideal time to implement business infrastructure as well as the symptoms of unmanageable fast growth.

Find out the impact the Oprah Effect can have on how you manage and operate your business and why it’s imperative that you do your due diligence before partnering with others and accepting customer work or orders you may not have the capacity to deliver.

Show Notes:

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003: Who Exactly Is Business Infrastructure For?

It takes guts, grit, and gumption to start a business. Taking it to the next level, whatever that level might be for your company, requires the right people, processes and tools. It might also require an infusion of cash. This episode not only describes who business infrastructure is for, but also tackles the realization that you might have to step aside in order for your business to grow to the next level of success.

Through a compilation of sage advice and cautionary tales from other interviews of Sandy Lerner, co-founder of Cisco Systems, you’ll discover not only who business infrastructure is for but why as a business owner you must use a “systems approach” to solving your business’ problems.

Show Notes:

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002: My Business is Small…Why Does It Need Business Infrastructure?

Being insane isn’t necessarily a bad thing, especially when it comes to managing fast growth in your small business. Find out why in this episode as Alicia Butler Pierre makes the case for insanity in your business operations and why business infrastructure is vital to not just talking about taking your business to the next level, but actually doing it!

Learn two real-life examples of how the original founders of now popular business software products not only recognized the importance of business infrastructure in scaling their businesses, but actually made strategic moves to ensure it happened. Both are to be admired for this recognition and decisive action.

But one founder enjoyed success unparalleled and the other, well, you can be the judge of that.

Show Notes:

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001: What is Business Infrastructure and Who Are You to Tell Me About It?

Welcome! This is the very first episode of the Business Infrastructure: Curing Back Office Blues podcast. This podcast is targeted to entrepreneurs and owners of fast-growing small businesses. We all know the importance of marketing and growing your business, but what happens when the dollars you’ve invested in marketing are paying off and you have more business than you can handle? It’s a perfect time to start looking at the Operations of your business and making sure you have the infrastructure in place to support that growing demand.

That’s what this show is all about–the often overlooked and rarely talked about subject of the nitty-gritty details of your business’ proverbial back office.

In this first episode, Alicia Butler Pierre explains exactly what business infrastructure is. She also shares her journey from Chemical Engineer to advocate for operational excellence in small businesses and how it led her to begin spreading the message of business infrastructure across the globe.

Show Notes:

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