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Business Infrastructure - Curing Back Office Blues

Does hearing about robots or robotic technology trigger doomsday images of nonhuman entities taking over with unbridled power? That fear is often rooted in the unknown. And that’s why technologists like Dean Hamilton are so important. As a Partner and Chief Technology Officer (CTO) at Wilson & Perumal, he knows that education is necessary in squashing these kinds of fears.

In 30 years, Dean’s experience runs the gamut of software engineer to Founder to advisory board member and now the C-suite. He has a firsthand account of the evolution of software technologies and says, “We live in a golden age of no-programming tech” – one of which is Robotic Process Automation (RPA).

In this episode, Dean explains what RPA is, how it falls along a spectrum of intelligent automation tools, and why it can be incredibly useful in streamlining repetitive back-office tasks. It’s the boring humdrum of these repetitive tasks where our operations are most prone to errors. Errors that lead to lost profit, angry customers, and sullied reputations.

With this type of technology becoming more accessible, it can be a game-changer, but Dean warns of the magic bullet syndrome. He makes an argument for prioritizing processes before technology, building a center of excellence for automation in your company, and stripping operations of adverse complexity to maximize the benefits of tools like RPA.

Get in on this game-changing technology and gain efficiencies. It’s not as scary or complicated as it may seem.


172: Dean Hamilton Describes How to Streamline Repetitive Tasks with Robotic Process Automation (RPA)


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